Karla A Andrea
El Paso
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Famous Dave's Bar-B-Que
El Paso
04.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Took and processed customer orders accurately and promptly.
- Maintained cleanliness of tables and dining area throughout shifts.
- Assisted in setting up and breaking down dining room for events.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and managed point-of-sale system efficiently.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Supported team members during busy service hours for efficiency.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Food Server
Compass Group USA
03.2023 - 10.2023
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Education
Aesthetics
Milan Institution of Cosmetology
El Paso, TX07-2025
High School Diploma -
Ysleta High School
El Paso, TX05.2024
Skills
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Menu Memorization
- Food safety practices
- Cash Handling
- Food handling
- Professional Attitude
- Order Taking
- Menu Memorization
- Food safety practices
- Order Accuracy
- Relationship Building
- Supply Restocking
- Conflict Resolution
- High-volume dining
- Order Accuracy
- Relationship Building
- Supply Restocking
- Conflict Resolution
- High-volume dining
Languages
English / Spanish
Timeline
Server
Famous Dave's Bar-B-Que
04.2025 - Current
Food Server
Compass Group USA
03.2023 - 10.2023
Aesthetics
Milan Institution of Cosmetology
High School Diploma -
Ysleta High School
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