Destiny Flores
Phoenix,AZ
Summary
Ten years of sales, management, and customer service experience. Strong interpersonal skills and ability to retain customers. Confident in ability to exceed quotas and expectations. Driven and motivated to close. Easily learns new technology and skills sets.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Ghost Donkey (Flagship Restaurant Group)
Phoenix, AZ
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Service Advisor
Ford
Phoenix, AZ
02.2024 - 01.2025
- Prepared invoices for services rendered and collected payments from customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Led on- and off-site customer support teams across multiple time zones.
- Followed up with existing customers regarding past services performed on their vehicles.
- Participated in ongoing training activities related to automotive technology advancements.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Administrative Assistant
Signature Services
02.2023 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Leasing Consultant
Weidner
08.2019 - 04.2022
- Responsible for new business development and community engagement.
- Build rapport and resident retention by fostering strong relationships.
- Plan property events, manage vendors and contractors.
- Create positive atmosphere for residents.
- In charge of renewals which include rate negotiation, hard sell on rate increases while maintaining retention, and customer experience.
- Develop proposals to meet needs of occupants at weekly management meetings.
- Quickly learned legal documents regarding housing law and lease agreements.
- Successful closing ratio.
Leasing Consultant
Mark Taylor
Phoenix, AZ
07.2018 - 08.2019
- Educated on multiple software platforms including CRM and LRO.
- Thrived in a dynamic, fast- paced environment by effectively increasing and maintaining an hourly schedule, adapting to changing needs, and multi-tasking.
- Consistently deliver under tight deadlines.
- Prospected future resident leads and consistently met or exceeded quota.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Barista Trainer
Starbucks
08.2014 - 11.2018
- Managed training of all new baristas including new hire orientation, teaching POS systems, engaging customers, and working efficiently.
- Successfully handled conflict resolution.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor of Arts - Digital Culture;Interdisciplinary Arts/Performance
Arizona State University
Tempe, AZ05.2018
Skills
- Administrative Support
- Business Partnerships
- Background Checks
- Lead Generation
- Application Processing
- Application Verification
- Pos Operation
- Sales Expertise
- Staff Training
- Customer Relations
- Account Management
- Customer Experience Management
Education
Tempe, AZ
Contact
Phoenix, AZ 85004
Timeline
Service Advisor
Ford
02.2024 - 01.2025
Administrative Assistant
Signature Services
02.2023 - 02.2024
Server/Bartender
Ghost Donkey (Flagship Restaurant Group)
04.2022 - Current
Leasing Consultant
Weidner
08.2019 - 04.2022
Leasing Consultant
Mark Taylor
07.2018 - 08.2019
Barista Trainer
Starbucks
08.2014 - 11.2018
Bachelor of Arts - Digital Culture;Interdisciplinary Arts/Performance
Arizona State University