Destiny Canterbury
Delbarton,WV
Summary
Customer service professional recognized for maintaining high standards and consistently delivering exceptional results. Extensive experience in managing customer interactions and swiftly resolving issues ensures a positive experience for clients. Renowned for strong team collaboration and adaptability to evolving demands, complemented by excellent communication and interpersonal skills that foster productive relationships. Committed to enhancing customer satisfaction and driving organizational success through effective service strategies.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CSR
Bray And Oakley Insurance
05.2023 - Current
- Generated leads to expand business opportunities.
- Analyzed and extended policies approaching expiration.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Service an average of 1500 customer policies.
- Managed and submitted claims accurately.
Technical support
Ibex Global
11.2020 - 05.2023
- Help customers understand billing information/ updating payment information.
- Over the phone support on internet, TV, and phone issues.
- Schedule on site technicians for repairs/installations.
- Give general information on today’s technology.
- Provided technical support during new product introductions, facilitating smooth integration into existing processes.
- Provided technical support for end-users, addressing their needs and resolving issues efficiently.
- Optimized client satisfaction by providing timely and efficient technical support for multimedia equipment.
- Oversee daily interactions averaging 90.
Assistant manager
One Stop
01.2017 - 03.2021
- Reviewing and uploading daily sales reports.
- Maintaining adequate inventory.
- Handled and corrected customer complaints promptly.
- Managed routine accounting activities.
Administrative assistant
Stonerise Healthcare
09.2017 - 10.2017
- Handled and routed incoming phone calls efficiently.
- Organized spreadsheets and forwarded to appropriate partners.
- Processed incoming and outgoing fax communications.
- Keep file room organized and clear.
- Mail delivery throughout office.
- Create mailing labels and prepare packages for delivery.
Education
Diploma - General Studies
Riverside High School
BelleProperty And Casualty License -
Insurance School
OnlineSkills
- Management experience
- Customer service experience
- Multitasking
- Flexible/reliable
- Ability to keep positive attitude in stressful situations
References
Donetta, Huddle, Insurance Agent, 304-946-1557
Certification
CISR Elite
AINS
Timeline
CSR
Bray And Oakley Insurance
05.2023 - Current
Technical support
Ibex Global
11.2020 - 05.2023
Administrative assistant
Stonerise Healthcare
09.2017 - 10.2017
Assistant manager
One Stop
01.2017 - 03.2021
Diploma - General Studies
Riverside High School
Property And Casualty License -
Insurance School