Jessica Brown
Nashville,TN
Summary
Seasoned professional with 4 years of diverse experience in administrative and customer service roles, adept in data entry, insurance claims, and Excel spreadsheet management. Skilled in handling patient inquiries, billing, and insurance verification, ensuring timely and accurate support. Actively seeking an Admin Clerk position to leverage meticulous record-keeping and customer service expertise.
**Currently enrolled in Southern New Hampshire University pursuing my Associates in Human Resources 10/1/2023- Current**
Overview
7
7
years of professional experience
Work History
CSR
ContinuumGlobal
Nashville, TN
05.2024 - 12.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
CSR
Gainwell Enterprises
Nashville, TN
02.2024 - 08.2024
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
Medical Insurance Analyst
AbbVie Inc.
Raleigh, USA
03.2023 - 08.2023
- Company Overview: pharmaceutical company
- Managed complex patient inquiries and escalated insurance coverage disputes, ensuring resolution with professionalism and efficiency
- Demonstrated proficiency in insurance eligibility, benefits, claims submissions, and adherence to billing guidelines
- Accurately maintained and updated data records using Microsoft Excel, streamlining spreadsheet preparation and completion processes
- Pharmaceutical company
Medical Customer Representative
Benefits Harbor Disability Absence Management And Matrix Disability Absence Management
Plano, USA
07.2022 - 01.2023
- Provided prompt customer service by answering insurance-related inquiries and performing data entry, ensuring accurate capture of personal information for client records
- Resolved patient issues by conducting thorough research and communicating updates on the status and resolution of their inquiries within a 24-hour response window
- Managed and maintained accurate insurance and billing information across multiple Excel spreadsheets, contributing to the efficiency of the database management system
Customer Service Representative
Conduent
Nashville, USA
01.2021 - 01.2022
- Verified patient insurance coverage and clarified benefits to enhance patient comprehension and satisfaction
- Managed the maintenance and accuracy of multiple data records using Excel, ensuring data integrity and accessibility
- Provided comprehensive customer service, resolving inquiries related to insurance and medical benefits efficiently
Dispatcher
Memphis Tennessee Carriers
04.2020 - 01.2021
- Managed the onboarding process for new contractors, ensuring seamless integration into the dispatch system
- Prepared and organized essential dispatch documentation, including the accurate processing of bills and invoices
Data Entry
American HomePatient, Inc.
Nashville, USA
04.2019 - 02.2020
- Managed comprehensive data entry tasks, ensuring accuracy and efficiency in updating customer information and processing transactions
- Provided customer service support, addressing inquiries and resolving issues related to policy coverage, billing, and account questions
- Assisted in overseeing patient account operations, including billing and collections, and rectified errors and discrepancies in accounts receivable
Tax Preparer (Seasonal)
Jackson Hewitt
Nashville, USA
12.2017 - 04.2018
- Accurately processed and recorded client tax information, ensuring data integrity and confidentiality
- Maintained high levels of accuracy and efficiency in a fast-paced, deadline-driven environment
Education
Associates - Human Resources
Southern New Hampshire University
01.2025
HS Diploma -
Cohn Adult
Nashville, TNSkills
- Type 55 WPM
- Medical Billing
- HIPAA Compliance
- PCI Standards
- Cashiering
- Cleaning Experience
- Customer Service
- Typing
- Microsoft Excel
- Microsoft Word
- Clerical Experience
- Computer Skills
- Insurance
- Office Management
- Administrative Experience
- Personal Assistant Experience
- Microsoft Outlook
- Accounts Receivable
- Cash Handling
- Front Desk
- Payroll
- Human Resources
- Conflict Management
- Leadership
- Cold Calling
- Supervising Experience
- Team Management
- Zendesk
- Salesforce
- Cash Register
- Restaurant Experience
Timeline
CSR
ContinuumGlobal
05.2024 - 12.2024
CSR
Gainwell Enterprises
02.2024 - 08.2024
Medical Insurance Analyst
AbbVie Inc.
03.2023 - 08.2023
Medical Customer Representative
Benefits Harbor Disability Absence Management And Matrix Disability Absence Management
07.2022 - 01.2023
Customer Service Representative
Conduent
01.2021 - 01.2022
Dispatcher
Memphis Tennessee Carriers
04.2020 - 01.2021
Data Entry
American HomePatient, Inc.
04.2019 - 02.2020
Tax Preparer (Seasonal)
Jackson Hewitt
12.2017 - 04.2018
Associates - Human Resources
Southern New Hampshire University
HS Diploma -
Cohn Adult