DESTINY GANT
Summary
Dedicated Patient Care Technician with over 7 years of experience in providing exceptional patient care and administrative support within healthcare settings. Proficient in a wide range of skills including customer service, dialysis treatment, data entry, and scheduling, complemented by certifications in CPCT/A and OSHA/HIPAA. Demonstrates a strong commitment to enhancing patient satisfaction through efficient care coordination and a detail-oriented approach to treatment planning and documentation.
Overview
9
9
years of professional experience
Work History
Daycare Teacher
KinderCare Learning Centers
Cordova, TN
09.2024 - 09.2025
- Developed and implemented engaging lesson plans to promote cognitive, social, and emotional growth.
- Fostered a safe and inclusive environment for diverse groups of children through effective classroom management techniques.
- Collaborated with parents to discuss child development progress and address any concerns or challenges.
- Monitored daily activities to ensure compliance with safety regulations and best practices in early childhood education.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Patient Care Technician
DaVita
Memphis, TN
07.2022 - 03.2024
- Input patient chart information and schedule and reschedule treatment plan.
- Collected and filed documents necessary pre- and post-treatment vital signs and weight for each patient.
- Keyed all treatment data into the designated clinical application in an accurate and timely manner.
- Monitored patients' response to dialysis therapy and reports any change in patient condition directly to supervisor.
Patient Care Associate
Prospero Health
Memphis, TN
01.2021 - 01.2023
- Provided administrative support, answered calls, email replies, and schedule call backs.
- Dispatched clients to their assigned representative.
- Scheduled and rescheduled patient appointments.
- Managed customer calls effectively in fast-paced call center environment.
- Enhanced customer satisfaction with fast and knowledgeable service.
- Answered inbounds call to handle patients concerns and set appointments.
- Streamlined patient care by efficiently scheduling appointments, enhancing client satisfaction.
- Delivered compassionate support, enhancing care for individuals with serious health conditions.
- Managed intricate administrative tasks, ensuring efficient patient dispatch and follow-ups.
- (remote)
Patient Care Assistant
Harborview
Memphis, TN
01.2020 - 01.2021
- Perform nursing procedures such as administering medications, changing bandage dressing, or checking the temperature.
- Monitor patient vital signs and record weight, blood pressure, and pulse.
- Ensure patients are comfortable in bed; adjust bed settings and/or reposition/turn patient as needed.
- Monitor patient vital signs and record weight, blood pressure, and pulse.
- Transport and use medical equipment according to patient requirements.
Customer service representative
Teleperformance
Memphis, TN
01.2018 - 02.2020
- Handled caller needs for sales, service and account problems.
- Answered income calls, chat messages and email communication to handle product concerns.
- Followed up with patients to offer additional support and check resolution satisfaction.
- Handled callers needs for sales, service and account problems.
- Boosted customer satisfaction by 20% through effective problem-solving and efficient communication.
- Elevated customer satisfaction by 20% by resolving issues and ensuring service excellence.
- Managed multi-channel customer queries, ensuring all were answered with precision and care.
- Passionately solved customer product concerns, leading to enhanced service quality.
- (Remote)
Cashier, Self-Checkout
Kroger
07.2016 - 08.2017
- Input patient chart information and schedule and reschedule treatment plan.
- Collected and filed documents necessary pre- and post-treatment vital signs and weight for each patient.
- Keyed all treatment data into the designated clinical application in an accurate and timely manner.
- Monitored patients' response to dialysis therapy and reports any change in patient condition directly to supervisor.
Education
Patient Care Technician - undefined
Remington College
Memphis01.2020
EMT - undefined
Southwest Tennessee Community College
Memphis, TN05.2019
Biology - undefined
Lane College
Jackson, TN12.2017
High School Diploma -
Memphis Academy of Health Science
05.2017
Skills
- Data Entry
- Customer Service
- Scheduling
- Administrative Support
- Microsoft Word
- Excel
- Power Point
- OSHA
- HIPAA
- Patient Care
- Dialysis Treatment
- CPCT/A
- Team building
- Research
- Electronic Health Records
- Documentations
- Reporting
- Support services
- Account Updating
- Active listener
- Loves children
- Child care
Personal Information
Title: Patient Care Technician
Timeline
Daycare Teacher
KinderCare Learning Centers
09.2024 - 09.2025
Patient Care Technician
DaVita
07.2022 - 03.2024
Patient Care Associate
Prospero Health
01.2021 - 01.2023
Patient Care Assistant
Harborview
01.2020 - 01.2021
Customer service representative
Teleperformance
01.2018 - 02.2020
Cashier, Self-Checkout
Kroger
07.2016 - 08.2017
Patient Care Technician - undefined
Remington College
EMT - undefined
Southwest Tennessee Community College
Biology - undefined
Lane College
High School Diploma -
Memphis Academy of Health Science