Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Destiny Gausin

Mercedes

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen
06.2024 - Current
  • Educated clients about Medicare options and coverage details to enhance understanding.
  • Collaborated with healthcare providers to verify patient eligibility and service details.
  • Handled sensitive information in compliance with HIPAA regulations to ensure privacy.
  • Managed follow-up calls to ensure customer satisfaction and address unresolved concerns.
  • Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
  • Resolved customer complaints and concerns in a timely manner.
  • Responded promptly to customer inquiries about coverage options, claims status, and other related topics.

Customer Service Representative

Senture
McAllen
02.2023 - 02.2024
  • Documented customer interactions in the CRM system accurately.
  • Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted in debugging and troubleshooting website issues for optimal performance.
  • Provided technical support to users via phone and email.
  • Assisted customers with software installations and updates remotely.

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen
10.2020 - 12.2022
  • Resolved customer issues through effective communication and problem-solving skills.
  • Managed high volumes of inbound customer inquiries efficiently.
  • Provided product information and assistance to customers promptly.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Communicated with clients, lenders, and agents throughout the escrow process.
  • Assisted clients with tax-related inquiries and provided accurate information.

Party Hostess

Peter Piper Pizza Inc
Weslaco
  • Greeted and welcomed guests upon arrival for birthday parties and events.
  • Assisted with party setup, ensuring all decorations and supplies were in place.
  • Coordinated activities and games to engage children during celebrations.
  • Served food and beverages to guests, maintaining cleanliness throughout the event.
  • Communicated with parents to address questions or special requests during parties.
  • Monitored party schedules to ensure timely transitions between activities and meals.
  • Collaborated with kitchen staff to fulfill food orders for events efficiently.
  • Maintained a friendly atmosphere, fostering positive interactions among guests and staff.
  • Answered telephone to provide dining information and take reservations.
  • Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.

Education

High School Diploma -

Mercedes High School
Mercedes, TX
06-2019

Some College (No Degree) -

South Texas College
McAllen, TX

Skills

  • Customer relationship management
  • Technical support
  • Medicare compliance
  • Software troubleshooting
  • Event coordination
  • Client communication
  • Call center experience
  • Lead generation
  • Decision-making
  • Account management
  • Appointment scheduling
  • Customer satisfaction measurement
  • Coordination
  • Service standard compliance
  • Opening and closing accounts

Accomplishments

  • National Honor Society

Certification

  • Phlebotomist Certification
  • CNA Certification
  • Security Guard Certification

Affiliations

  • Mercedes High Dance Team
  • Keep Mercedes Beautiful Community

Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
06.2024 - Current

Customer Service Representative

Senture
02.2023 - 02.2024

Customer Service Representative

Advanced Call Center Technologies LLC
10.2020 - 12.2022

Party Hostess

Peter Piper Pizza Inc

High School Diploma -

Mercedes High School

Some College (No Degree) -

South Texas College

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