Destiny Gilder
Dallas
Summary
Hardworking and determined Customer Service Representative with 5 years of experience, who is willing to take the next steps in my career by applying my current knowledge of communication skills, interpersonal skills and a strong work ethic.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Genpact
Richardson
12.2022 - 03.2024
- Uphold quality control policies and procedures to increase customer satisfaction.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Senior Customer Service Agent
Advanced Call Center Technology
Remote
03.2020 - 12.2022
- Deliver expert technical support to customers and resolve a broad array of issues.
- Assist customers by answering questions, addressing concerns and providing current account information.
- Educate customers about products, pricing and policies to address and resolve issues.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
Credit Protection Association
Irving
02.2018 - 02.2020
- Make outbound calls to obtain account information.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Inform customers about billing procedures, process payments and provide payment option setup assistance.
- Revise chargeback processing, increasing collections efficiency and minimizing fraudulent credit card abuse.
Accountant
Internship
Richardson
03.2019 - 05.2019
- Managed financial records and reconciled accounts for accurate reporting.
- Prepared monthly financial statements and assisted with budget forecasts.
- Assisted in payroll processing and maintained employee records for compliance.
Room Service Attendant
Internship
Richardson
01.2019 - 03.2019
- Delivered prompt and courteous room service to guests throughout the hotel.
Banquet Server
Internship
Richardson
10.2018 - 12.2018
- Set up banquet tables according to event specifications and layouts.
- Served food and beverages to guests during events and receptions.
- Maintained cleanliness and organization of banquet areas throughout events.
Front Desk Receptionist
Internship
Richardson
08.2018 - 10.2018
- Greeted visitors and clients with professionalism and warmth.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and maintained organized calendar for staff.
Education
Diploma -
Richardson High School
Richardson, TXSkills
- Inbound and Outbound Calls
- Problem Resolutions
- Account Management
- Process Transactions
- Product Knowledge
- Live Chats
- Organizational Skills
- Active listening
- Attention to detail
Timeline
Customer Service Agent
Genpact
12.2022 - 03.2024
Senior Customer Service Agent
Advanced Call Center Technology
03.2020 - 12.2022
Accountant
Internship
03.2019 - 05.2019
Room Service Attendant
Internship
01.2019 - 03.2019
Banquet Server
Internship
10.2018 - 12.2018
Front Desk Receptionist
Internship
08.2018 - 10.2018
Customer Service Agent
Credit Protection Association
02.2018 - 02.2020
Diploma -
Richardson High School