Destiny Goelzer
Sheboygan,WI
Work Preference
Summary
Resourceful customer service professional with 7 years of experience in retail and caregiving. Proven ability to enhance customer satisfaction through effective problem-solving and relationship-building. Skilled in training new team members and maintaining high service standards. Demonstrated commitment to compassionate care and support in healthcare settings, ensuring client well-being and safety.
Experienced with plasma collection and donor care techniques. Utilizes effective venipuncture and screening skills to ensure safe and efficient plasma donation processes. Knowledge of maintaining compliance with health and safety standards while supporting team collaboration and achieving operational goals.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Caregiver
Sunny Ridge Nursing & Rehabilitation Center
Sheboygan, WI
2018 - 2018
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being and assisted with daily activities such as bathing, dressing, grooming, and medication management. Monitored vital signs and reported changes or concerns to healthcare professionals to ensure timely intervention. Maintained clean, organized living environments by performing light housekeeping, enhancing clients' comfort and safety. Provided companionship and emotional support to alleviate feelings of loneliness or isolation. Documented daily observations of behavior and health, supporting individuals with mobility challenges through proper transfer techniques using assistive devices. Notified appropriate authorities in cases of suspected abuse or neglect according to established protocols while also maintaining confidentiality regarding sensitive personal information about clients at all times. Served as an advocate for clients' rights and ensured they received respectful treatment from others.
PCT
Biolife Plasma Services
Sheboygan, WI
11.2025 - Current
- Screened plasma donors by taking vitals and blood/plasma samples per standard operating procedures (SOPs), ensuring donor safety and health prior to donation. Ensured compliance with regulatory guidelines including CLIA/CAP/FDA to uphold safety and quality standards. Performed equipment calibrations to maintain accuracy and precision, enabling detailed record-keeping of tests and results.
- Maintained cleanliness and organization of patient care areas, adhering to safety protocols.
- Supported collection procedures by preparing equipment and maintaining cleanliness in donation areas.
- Trained new staff on safety protocols and operational procedures to maintain high standards of care.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Service Desk/Customer Service
Walmart
Sheboygan, WI
11.2023 - 10.2025
- Provided exceptional customer service by addressing inquiries and resolving issues while maintaining product knowledge.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Walmart
Sheboygan, WI
09.2018 - 10.2025
- I worked as a cashier and trained at customer service. Answered phone at customer service desk and resolved customer concerns, including returns and money services. Assisted customers by checking out items and providing support at self-checkouts.
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
Fitting Room Associate
Walmart
Sheboygan, WI
03.2016 - 07.2016
- Delivered exceptional customer service by assisting with product selection, answering inquiries, and resolving concerns to enhance customer satisfaction. Kept sales floor clean and organized, ensuring proper display and stocking of merchandise for improved customer accessibility.
- Assisted customers in fitting rooms, ensuring a positive shopping experience.
- Maintained cleanliness and organization of fitting room area for efficiency.
- Monitored inventory levels, reporting discrepancies to management promptly.
Phlebotomist
Biolife Plasma Services
Sheboygan, WI
11.2025 - Current
- Collected blood samples for protein and ATYA tests following standard operating procedures.
- Educated donors on the donation process, fostering a positive experience and encouraging repeat visits.
- Follow safety and quality control standards, minimizing risks during donation procedures.
- Collaborate with fellow staff to streamline workflows, enhancing overall operational efficiency.
- Enhanced patient experience through compassionate care and communication during donation procedures.
- Completed proper sanitation and cleaning of equipment and work areas between donors and end of day.
- Stocked phlebotomy cart with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and donors.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Monitor donors for adverse reactions post-venipuncture, ready to provide immediate care if needed.
Education
High school diploma -
Warriner High
Sheboygan, WI06.2018
Skills
- Patient care
- Memory care
- Elderly care
- Personal care
- Compassionate care
- Care plans
- Assisted living
- Memory support
- Team management
- Cash handling
- Supervision experience
- Time management
- Attention to detail
- Organizational skills
- Inquiry resolution
- Communication skills
- Relationship management
- Problem-solving
- Client support
- Flexible availability
- HIPAA compliance
- PPE usage
- Computer skills
- Memory support
- Cashier
- Sales associate
- Animal care
- Hospitality
- Leadership
- Manufacturing
- Phone communication
- Basic math
- Relationship building
- HIPAA compliance
- PPE usage
Certification
Driver's License
Accomplishments
- Supervised team of 10 staff members.
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phlebotomist
Biolife Plasma Services
11.2025 - Current
PCT
Biolife Plasma Services
11.2025 - Current
Service Desk/Customer Service
Walmart
11.2023 - 10.2025
Cashier
Walmart
09.2018 - 10.2025
Fitting Room Associate
Walmart
03.2016 - 07.2016
Caregiver
Sunny Ridge Nursing & Rehabilitation Center
2018 - 2018
High school diploma -
Warriner High