DESTINY GOMEZ
Fort Worth,TX
Summary
Career-minded, enthusiastic, and ambitious team player with 8 years of experience working in the patient services arena. Seeking an entry-level Supervisor position to help launch career while achieving company goals in a healthcare setting while supporting physicians, nurses, and other medical staff to facilitate great patient care.
Overview
9
9
years of professional experience
Work History
Patient Access Specialist
COOK CHILDRENS MEDICAL CENTER
FORT WORTH, TEXAS
07.2022 - Current
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Maintained accurate records of patient registration information in electronic health record system.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Assisted with pre-registration activities, verifying demographics and insurance information.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Obtained necessary signatures for privacy laws and consent for treatment.
Insurance Specialist
INSTITUTE FOR DIGESTIVE HEALTH
PLANO, TX
03.2020 - 01.2021
- Assisted to check patients in and out and schedule patient appointments via Epic.
- Assisted with answering phones and resolving any patients with concerns or questions of care
- Verified and maintained steady flow with patient insurances two weeks prior to appointments including emergent add-ons
- Verified appointments online, via phone and through In-House verification system
- Obtained prior authorization, primary care providers/insurance referrals in a timely manner
- Resolved insurance coverage issues, gaps, denials
- Scanned all documents to patient accounts (insurance cards, consult notes, referrals)
Medical Office Specialist
DERMATOLOGY AND SKIN SURGERY INSTITUTE
FRISCO, TEXAS
04.2019 - 11.2019
- Greet patients and visitors via phone and in person and direct them appropriately
- Checked patients in and out and schedule patient appointments via ECW Program
- Created patient accounts with accurate demographics and insurance information
- Scheduled in-office procedure, new referrals, new and emergent appointments
- Scanned all documents to patient accounts (insurance cards, drivers licenses, referrals)
- Verified benefits and coverage with insurance companies via phone and online provider portals
- Obtained prior authorization, primary care providers/insurance referrals in a timely manner
- Resolved insurance coverage issues, gaps, denials
- Received co-payments, processed credit card transactions and recorded all transactions to patients account
Medical Office Specialist
Texas Stroke Institute At HCA North Texas
Plano, TX
04.2017 - 04.2019
- Greet patients and visitors via phone and in person and direct them appropriately
- Checked patients in and out and schedule patient appointments via ECW Program
- Call patients to confirm appointments, billing, and schedule referrals from other providers
- Prepare charts for appointments ensuring all documents are completed
- Gathered patient records/paperwork and medical history and sent to requester
- Scanned all documents to patient accounts (insurance cards, drivers licenses, referrals)
- Verify benefits and coverage with insurance companies via phone and online Passport System
- Received co-payments, processed credit card transactions and recorded all transactions to patients account
- Create patient accounts and demographics for charges to be created
- Other duties assigned by Practice Manager
Medical Office Specialist
Dallas Cardiovascular Specialists
Las Colinas, TX
01.2017 - 04.2017
- Greet patients and visitors via phone and in person
- Checked patients in and out and schedule patient appointments via ECW Program
- Call patients to confirm appointments, billing, and referrals from other providers
- Gathered patient records/paperwork and medical history and sent to requester
- Scanned all documents to patient accounts
- Verify benefits and coverage with insurance companies via phone and online Passport System
- Received co-payments, processed credit card transactions and recorded all transactions to patients account
- Created DPR for all payments at end of day
- Confirmed patient appointments and all documents
Receptionist
Simply Eyes
Carrollton, TX
05.2016 - 12.2016
- Politely assisted customers in person and via phone
- Answered incoming calls and scheduled appointments via Office Mate
- Verified patient eligibility and benefits over the phone while collect authorizations if needed
- Checked patients in and out
- Collected all copays and outstanding balances
- Maintained clean office, waiting room, exam rooms and glasses stations
- Filed patient records accordingly
- Copied, faxed prescriptions and other paperwork
Customer Service Representative
Jumpking
Addison, TX
03.2015 - 05.2016
- Answered an average of 150 calls per day assisting customer inquiries, solving product problems, and providing new and updated product information
- Used SAP program to create orders, collect payments for purchases and imputed credit card information for processing and confirming purchases
- Head of warranty department communicating with customers via phone, email and in person regarding warranty claims
- Created warranty reports every month of all products send out under approved warranties
- Recorded all items with Excel of incoming products and investigated damages on products
Education
High School Diploma -
Creekview High School
Carrollton, TX06-2014
Skills
- Medical Terminology
- Authorization verification
- Fee Collection
- Insurance Verification
- Patient Registration
Timeline
Patient Access Specialist
COOK CHILDRENS MEDICAL CENTER
07.2022 - Current
Insurance Specialist
INSTITUTE FOR DIGESTIVE HEALTH
03.2020 - 01.2021
Medical Office Specialist
DERMATOLOGY AND SKIN SURGERY INSTITUTE
04.2019 - 11.2019
Medical Office Specialist
Texas Stroke Institute At HCA North Texas
04.2017 - 04.2019
Medical Office Specialist
Dallas Cardiovascular Specialists
01.2017 - 04.2017
Receptionist
Simply Eyes
05.2016 - 12.2016
Customer Service Representative
Jumpking
03.2015 - 05.2016
High School Diploma -
Creekview High School
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