Destiny Gomez
Visalia,CA
Summary
Customer Experience Manager with 4+ years of experience leading teams, resolving escalations, and improving service quality. Skilled in customer feedback management, budgeting, and training staff to deliver better results.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Five Below
Visalia, California
04.2021 - Current
- Drove customer escalations to resolution by engaging directly with clients.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Trained and mentored new team members, enhancing productivity and ensuring delivery of accurate and friendly customer service.
- Managed customer service department budget. Optimizing resource allocation to support team goals.
- Processed timesheets, coordinated scheduling, supported team supervision, managed cash handling, delivered customer service, updated pricing, and monitored store shrink to ensure operational efficiency.
Associate
Walmart
Visalia, California
12.2020 - 02.2021
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Followed safety processes for all manual and electric cleaning equipment.
Education
Some College (No Degree) - Psychology
College of The Sequoias
Hanford, CASkills
- Customer acquisition
- Customer retention
- Feedback management
- Program improvement
- Market trends analysis
- Complex problem solving
- Team leadership
- Team building
- Budget management
- Organizational skills
- Goal setting
- Creative thinking
- Interpersonal skills
- Budget management
Timeline
Customer Experience Manager
Five Below
04.2021 - Current
Associate
Walmart
12.2020 - 02.2021
Some College (No Degree) - Psychology
College of The Sequoias