Destiny Gonzales
Victoria,TX
Summary
Driven to enhance operational efficiency, I leveraged strategic planning and leadership training at Chick-fil-A. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Director of Operations
Chick-fil-A
09.2016 - Current
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
Sales Associate
Bath & Body Works
10.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Certified Veterinary Assistant -
Victoria College
Victoria, TX08.2022
High School Diploma -
Victoria East High School
Victoria, TX05.2019
Skills
- Operational Efficiency
- Strategic Planning
- Leadership training
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective leader
- Problem Solving
Timeline
Sales Associate
Bath & Body Works
10.2020 - 05.2022
Assistant Director of Operations
Chick-fil-A
09.2016 - Current
Certified Veterinary Assistant -
Victoria College
High School Diploma -
Victoria East High School
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