Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Gonzales

Victoria,TX

Summary

Driven to enhance operational efficiency, I leveraged strategic planning and leadership training at Chick-fil-A. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Director of Operations

Chick-fil-A
2016.09 - Current
  • Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
  • Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.

Sales Associate

Bath & Body Works
2020.10 - 2022.05
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Certified Veterinary Assistant -

Victoria College
Victoria, TX
08.2022

High School Diploma -

Victoria East High School
Victoria, TX
05.2019

Skills

  • Operational Efficiency
  • Strategic Planning
  • Leadership training
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Effective leader
  • Problem Solving

Timeline

Sales Associate

Bath & Body Works
2020.10 - 2022.05

Assistant Director of Operations

Chick-fil-A
2016.09 - Current

Certified Veterinary Assistant -

Victoria College

High School Diploma -

Victoria East High School
Destiny Gonzales