Destiny Govan
Homestead,FL
Summary
Dynamic leader with proven expertise in customer service and team leadership, honed at RaceTrac and other notable positions. Excelled in enhancing customer satisfaction and employee performance through effective communication and problem-solving. Skilled in time management and staff training, consistently achieving significant improvements in operational efficiency and team productivity.
Overview
8
8
years of professional experience
Work History
Manager
RaceTrac
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier Supervisor
Chick-fil-A
08.2018 - 07.2021
- Built positive relationships with customers to increase repeat business.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Nurse
Bethune-Cookman University
03.2017 - 09.2017
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Bachelor of Science - Neurologist
Bethune-Cookman University
Daytona Beach, FL08-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Complex Problem-solving
- Relationship building
- Sales techniques
- Performance management
Accomplishments
- Supervised team of [10] staff members.
- Achieved 25 awarded Badges by completing My total 2440 Points with accuracy and efficiency.
Award Badges 2440 Points
My award badges are achievements that i have completed from being the first to be done training or the first done with assessments Q'4 also never late on paperwork
Timeline
Manager
RaceTrac
10.2020 - Current
Cashier Supervisor
Chick-fil-A
08.2018 - 07.2021
Assistant Nurse
Bethune-Cookman University
03.2017 - 09.2017
Bachelor of Science - Neurologist
Bethune-Cookman University
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