Destiny Hamilton
San Antonio
Summary
Customer care representative with a strong record of improving workflow efficiency and resolving prescription issues. Proficient in building client relationships and enhancing satisfaction by providing timely responses to inquiries and effectively collaborating with healthcare teams.
Overview
9
9
years of professional experience
Work History
Contracted Remote Healthcare Specialist
OptumRx
San Antonio
04.2026 - 07.2026
- Monitored medication inventory to ensure availability and facilitated timely restocking procedures.
- Assisted customers with requests and answered questions, enhancing overall satisfaction..
- Monitored medication inventory and facilitated timely restocking procedures.
- Resolved customer complaints and concerns professionally, contributing to positive service experiences.
- Resolved customer complaints and concerns in a professional manner.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
Customer Care Representative
OfficeAlly
San Angelo
01.2025 - 10.2025
- Resolve claim issues for providers, enhancing satisfaction and efficiency.
- Guided users on software pricing to facilitate informed purchasing decisions.
- Facilitate account payments and reactivations, maintaining service continuity.
- Assisted with Electronic Remittance Advice to enhance accuracy of insurance payments.
- Coordinated with healthcare providers to manage patient information effectively.
- Coordinated with healthcare providers to streamline management of patient information.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Verification Specialist
Taskus
San Antonio
09.2024 - 12.2024
- Verified health insurance details, ensuring accurate beneficiary enrollment and understanding.
- Scheduled wellness visits post-enrollment, increasing member participation in healthcare services.
- Reviewed coverage for doctors and medications, ensuring beneficiaries understood their plan details.
- Collaborated with teams to resolve discrepancies in client data, improving accuracy of client records.
Customer Care Representative
CVS Caremark
San Antonio
11.2023 - 08.2024
- Answered customer inquiries over the phone and via email.
- Coordinated with pharmacies to verify stock and expedite prescription overrides, ensuring timely access to medications.
- Managed member calls on prescription benefits, ensuring accurate account updates.
- Processed payments for account balances and mail orders, contributing to accurate financial records and customer satisfaction.
- Coordinated with pharmacies to verify stock and process prescription overrides.
- Answered customer inquiries over the phone and via email, providing prompt and effective support to enhance member experience.
- Monitored inventory for mail order prescriptions, ensuring timely fulfillment.
Insurance Service Representative
Glowtouch LLC
San Antonio
12.2022 - 09.2023
- Handled customer inquiries on jewelry insurance accounts, efficiently resolving issues to enhance customer experience.
- Processed and reported jewelry insurance claims, ensuring accuracy and timeliness for improved claim resolution.
- Managed updates and cancellations of accounts, contributing to high levels of customer satisfaction.
- Communicated policy options for home, auto, and collectibles, enhancing client understanding.
- Sent detailed emails on appraisals and policy changes, fostering clear communication.
Hostess/server
Zio's Italian Kitchen
San Antonio
01.2022 - 12.2022
- Greeted guests and managed seating efficiently, ensuring a welcoming atmosphere.
- Managed reservations and organized seating arrangements efficiently.
- Resolved customer issues calmly, ensuring positive a positive dining experience.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Adapted to shift changes and high-demand periods, demonstrating flexibility and commitment
- Handled phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions.
- Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
Retail Sales Associate
Victorias Secret
San Antonio
03.2021 - 12.2021
- Resolved conflicts by applying problem-solving and interpersonal skills, ensuring positive customer experiences.
- Engaged with customers to build rapport and encourage repeat visits.
- Trained new associates on sales techniques and customer service protocols.
- Built rapport with customers to foster loyalty and encourage repeat visits.
- Maintained visual merchandising standards to enhance store presentation.
- Managed inventory and organized shipments, ensuring stock accuracy.
- Facilitated transactions and packaged items to streamline checkout process.
Seasonal Worker
Michael Kors
11.2020 - 02.2021
- Processed and shipped orders to meet customer delivery expectations.
- Assisted customers with product selection and provided exceptional service.
- Handled payments and organized inventory to maintain financial and stock accuracy.
- Processed and shipped orders, enhancing delivery efficiency.
- Maintained store cleanliness, promoting a welcoming environment.
- Organized merchandise displays to attract customers and increase sales potential.
Retail Sales Associate
The Mens Wearhouse
San Antonio
07.2018 - 09.2019
- Advised on wedding attire, increasing customer satisfaction and driving sales growth.
- Managed tuxedo rentals, facilitating seamless transactions and promoting customer loyalty.
- Engaged with customers to build rapport and encourage repeat visits.
- Provided product knowledge and recommendations to improve customer experience.
- Engaged with customers to understand their needs and provide tailored assistance. to build rapport and encourage repeat visits.
- Replenished stock and organized shelves for optimal accessibility.
- Maintained visual merchandising standards to enhance store presentation.
Cashier
Walmart Supercenter
San Antonio
10.2017 - 04.2018
- Assisted customers with inquiries, improving store knowledge and increasing customer satisfaction.
- Managed cash drawers, ensuring accurate balancing and financial integrity.
- Maintained clean and organized checkout areas for optimal customer experience.
- Maintained clean, organized checkout areas to support a positive shopping experience.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX06-2017
Skills
- Medication management
- Prescription verification
- HIPAA compliance
- Insurance claims processing
- Quality improvement
- Inventory restocking
- Effective communication
- Teamwork and collaboration
- Medication inventory
- Patient confidentiality
- Client relationship management
- Patient engagement
Timeline
Contracted Remote Healthcare Specialist
OptumRx
04.2026 - 07.2026
Customer Care Representative
OfficeAlly
01.2025 - 10.2025
Verification Specialist
Taskus
09.2024 - 12.2024
Customer Care Representative
CVS Caremark
11.2023 - 08.2024
Insurance Service Representative
Glowtouch LLC
12.2022 - 09.2023
Hostess/server
Zio's Italian Kitchen
01.2022 - 12.2022
Retail Sales Associate
Victorias Secret
03.2021 - 12.2021
Seasonal Worker
Michael Kors
11.2020 - 02.2021
Retail Sales Associate
The Mens Wearhouse
07.2018 - 09.2019
Cashier
Walmart Supercenter
10.2017 - 04.2018
High School Diploma -
Winston Churchill High School