Destiny Hawkins
Los Angeles,CA
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Los Angeles, CA
02.2021 - 12.2025
- Monitored premises for security breaches and suspicious activities.
- Assisted in enforcing safety protocols to maintain a secure environment.
- Conducted routine patrols of assigned areas to deter unauthorized access.
- Responded promptly to alarms and emergencies, providing immediate support.
- Documented incidents and prepared reports for management review.
Cashier
Smart & Final
Los Angeles, CA
10.2024 - 03.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to enhance store operations and improve workflow.
Customer Service Representative
DialAmerica
Athens, Ga
01.2020 - 06.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call traffic, maintaining professionalism and composure under pressure.
- Trained new team members on company policies and effective communication techniques.
- Implemented process improvements that reduced average handling time for customer interactions.
Order Picker
Amazon
Jefferson, GA
07.2020 - 04.2023
- Operated handheld scanners to accurately track inventory movement and product locations.
- Selected and packed customer orders efficiently to meet daily shipping targets.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to optimize picking routes, reducing travel time.
Education
High School Diploma -
Palisades High School
Pacific Palisades, CA06-2016
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Access control
- Patrol operations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Cashier
Smart & Final
10.2024 - 03.2025
Security Officer
Allied Universal Security Services
02.2021 - 12.2025
Order Picker
Amazon
07.2020 - 04.2023
Customer Service Representative
DialAmerica
01.2020 - 06.2023
High School Diploma -
Palisades High School