Summary
Overview
Work History
Education
Skills
Timeline
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DESTINY HERAS

DESTINY HERAS

South El Monte,CA

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

5
5
years of professional experience

Work History

PROFESSIONAL BATHER / CASHIER

PetSmart
12.2019 - Current
  • Managed appointment scheduling to maximize efficiency and accommodate client needs.
  • Handled various breeds of dogs with care, tailoring bathing techniques based on breed-specific needs.
  • Contributed to a positive work environment through effective communication with colleagues.
  • Enhanced customer satisfaction by providing thorough and efficient bathing services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Pet Care Assistant

Banfield Pet Hospital
05.2021 - 08.2021
  • Enhanced customer satisfaction by offering personalized advice for pet nutrition, grooming, and exercise requirements.
  • Improved pet health by conducting thorough assessments and providing appropriate care based on individual needs.
  • Enhanced facility reputation by consistently upholding professional standards in appearance, conduct, and communication with clients.
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Collected patient biopsies and blood samples for laboratory analysis.

Education

High School Diploma -

Fernando R. Ledesma
El Monte, CA

Veterinary Assistant Certificate of Completion -

Rio Hondo College
Whittier, CA

Skills

  • Complaint Handling
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Paperwork Processing
  • Bilingual (Spanish)
  • Customer Needs Assessment
  • Appointment Scheduling
  • Goal-Oriented
  • Friendly and Helpful

Timeline

Pet Care Assistant

Banfield Pet Hospital
05.2021 - 08.2021

PROFESSIONAL BATHER / CASHIER

PetSmart
12.2019 - Current

Veterinary Assistant Certificate of Completion -

Rio Hondo College

High School Diploma -

Fernando R. Ledesma

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DESTINY HERAS