Destiny Hill
Edgerton,OHio
Summary
Dedicated employee with a passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
6
6
years of professional experience
Work History
Patient Account Representative
CHWC/Parkview Bryan Hospital
Bryan, OH
02.2022 - Current
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Submitted claims to insurance companies.
- Contacted insurance companies to check status of claim payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed and submitted appeals for denied claims.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Edgerton Main Stop
Edgerton, Ohio
06.2018 - 12.2020
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
Education
Certificate - Medical Insurance Billing Office Administration
Ross Medical Education Center
Fort Wayne, IN09-2021
High School Diploma -
Edgerton High School
Edgerton 05-2007
Skills
- Excellent Judgment
- Effective Communication
- Behavior Redirection
- Positive Attitude
- Calm and Patient Demeanor
References
References available upon request.
Timeline
Patient Account Representative
CHWC/Parkview Bryan Hospital
02.2022 - Current
Assistant Manager
Edgerton Main Stop
06.2018 - 12.2020
Certificate - Medical Insurance Billing Office Administration
Ross Medical Education Center
High School Diploma -
Edgerton High School
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