Mayra Torres

Handled courtesy calls to address account concerns, ensuring exceptional customer service.

• Posted payments and processed refunds.
• Reviewed insurance eligibility and verified coverage details to minimize
• Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
• Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
• Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
• Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
• Responded to patient, family, and external payer inquiries.
• Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
• Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
• Contacted patients after insurance was calculated to obtain payments.
• Researched billing errors and discrepancies to initiate corrective action.
• Responded to customer inquiries and provided detailed account information.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Established relationships with customers to encourage payment of delinquent accounts.
• Entered client details and notes into system for interdepartmental access and review.
• Maintained accurate records of customer accounts, payments and payment plans.
• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Completed data entry and filing to keep records updated for easy retrieval.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Resolved customer problems and complaints.
• Collected insurance and patient payments, processed transactions and updated relevant records.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Routed incoming mail and messages to relevant personnel without delay.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Sorted, received, and distributed mail correspondence between departments and personnel.