Anthony Durnell
North Platte,NE
Summary
Detail-oriented Patient Account Representative with expertise in HIPAA compliance and insurance verification. Proven ability to enhance patient satisfaction by resolving billing issues efficiently.
Dedicated professional specializing in patient accounts and insurance verification. Recognized for strong empathy and teamwork, consistently resolving billing discrepancies to foster patient trust and satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Account Representative
Great Plains Health
North Platte, NE
11.2023 - Current
- Processed patient account inquiries, ensuring accurate and timely resolution of billing issues.
- Collaborated with insurance providers to verify coverage and secure payments for services rendered.
- Maintained electronic health records, ensuring compliance with regulatory standards for data accuracy.
- Assisted patients in understanding billing statements and payment options, enhancing customer satisfaction.
- Coordinated with clinical staff to resolve discrepancies between patient services and account charges.
- Trained new team members on patient account procedures and effective communication techniques.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Kept all patient information secure and confidential.
- Worked effectively in fast-paced environments.
Stay at Home Parent
Parent Of Child
04.2017 - 11.2023
- Coordinated daily schedules, ensuring timely and efficient completion of household tasks.
- Developed educational activities to support child development and enhance learning experiences.
- Managed budgeting for household expenses, maintaining financial stability and resource allocation.
- Facilitated communication between family members, promoting a collaborative home environment.
- Mentored children in social skills, fostering positive relationships and emotional intelligence.
- Adapted parenting strategies based on evolving needs, ensuring personalized support and guidance.
- Monitored children's activities to verify safety and wellbeing.
Driver
FedEx
North Platte, NE
02.2016 - 04.2017
- Operated delivery vehicles efficiently, ensuring timely arrival of packages to designated locations.
- Maintained accurate logs of deliveries and vehicle inspections for compliance purposes.
- Navigated routes using GPS technology to optimize delivery efficiency and reduce delays.
- Conducted routine maintenance checks on vehicles to ensure safety and reliability during operations.
- Followed all relevant traffic laws and safety regulations.
Education
High School Diploma -
Pine Ridge Job Corps
Chadron, NESkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Medical Billing Understanding
- Follow-up skills
- Strong empathy
- Data entry proficiency
- Medical terminology knowledge
- Team collaboration
- Verbal and written communication
- Hospital operations
- Insurance collaboration
- Excellent judgment
- Decision-making
- Attention to detail
- Microsoft office
- Time management
- Customer service
- Active listening
Languages
English
Full Professional
Timeline
Patient Account Representative
Great Plains Health
11.2023 - Current
Stay at Home Parent
Parent Of Child
04.2017 - 11.2023
Driver
FedEx
02.2016 - 04.2017
High School Diploma -
Pine Ridge Job Corps