Destiny Hogan
Madison
Summary
High-performing financial services professional with a consistent track record of exceeding sales targets, managing complex client interactions, and supporting team success in high-volume environments. Experienced in de-escalation, peer support, and performance-driven work, with a background in project management and team development. Seeking to step into a Sales Floor Manager role to lead, coach, and drive team performance.
Overview
11
11
years of professional experience
Work History
Debt Specialist
Beyond Finance
Remote
10.2023 - Current
- Consistently meet or exceed performance targets in a high-volume performance-driven environment
- Handle complex and escalated client interactions, successfully de-escalating and driving positive outcomes
- Support peers by sharing best practices and assisting with difficult calls and client scenarios
- Demonstrate strong financial literacy when guiding clients through program options and decision-making
- Maintain high standards and compliance, documentation accuracy, and customer experience
- Adapt quickly to changing processes, expectations, and performance goals
- Recognized as a top performer based on production, quality, and conversion metrics
Senior Account Executive
Dish Network
Remote
06.2020 - 10.2023
- Consistently achieved and exceeded sales and retention targets in a metric-driven environment
- Managed high-volume customer interactions, resolving issues and improving retention outcomes
- Assisted in on boarding and coaching peers on call handling, objection management, and performance improvement
- Maintained strong performance across quality, compliance, and customer satisfaction metrics
Senior Project Manager
Verizon Wireless
Huntsville, AL
01.2018 - 06.2020
- Led team initiatives and cross-functional projects, improving performance and operational consistency
- Trained and developed a team of 15 employees, increasing productivity and results
- Provided leadership with performance insights and recommendations for improvement
- Managed accountability for timelines, deliverables, and team performance
Brand Manager
Ralph Lauren
Huntsville, AL
01.2015 - 01.2018
- Led multi-location teams, driving sales performance and operational execution
- Trained and coached staff on sales strategy, customer experience, and product knowledge
- Supported team development through performance management and leadership
Skills
Performance Management & Coaching
Sales Target Achievement
Client De-escalation & Conflict Resolution
Team Leadership & Motivation
Accountability & Attendance Management
Training & Development
Financial Literacy
Communication & Adaptability
Timeline
Debt Specialist
Beyond Finance
10.2023 - Current
Senior Account Executive
Dish Network
06.2020 - 10.2023
Senior Project Manager
Verizon Wireless
01.2018 - 06.2020
Brand Manager
Ralph Lauren
01.2015 - 01.2018