Destiny Holmes
Lansing,IL
Summary
Customer service oriented Registered Pharmacy Technician with management and retail industry experience. Support an overall positive patient experience by accurately entering, filling, and dispensing medications. Prioritize and organize work and ensure duties are accomplished by deadlines. Maintain quality assurance standards and maintenance of required documentation.
Overview
7
7
years of professional experience
Work History
Banquet Houseperson
Windcreek
Homewood, Illinois
03.2025 - Current
- Performed light maintenance duties such as changing light bulbs or replacing air filters when needed.
- Transported trash bags from event space to designated disposal area according to safety protocols.
- Greeted guests with friendliness and professionalism.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Carried out special requests made by clients or management team members promptly and courteously.
- Assisted servers with food preparation tasks when necessary.
Customer Service Representative
Lansing Animal Hospital
Lansing, Illinois
09.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered and directed incoming calls using multi-line telephone system.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Shift Manager / Crew Member / Customer Service
McDonald’s
Munster, Indiana
12.2021 - Current
- Handle opening procedures, lead team during each shift, supervise and train team members, and reinforce policies
- Manage inbound and outbound telephone calls, count inventory, and order supplies
- Operate cash register, process transactions, scan merchandise, and accept payments
- Maintain a customer focused by building effective relationships and provide guidance and support to employees
- Enforce policies and procedures, identify problems, initiate corrective action, and maintain quality standards
Shift Manager / Crew Member / Customer Service
McDonald’s
Merrillville, IN
05.2020 - 11.2021
- Supervised team members, trained employees, took inventory, and placed orders
- Completed end-of-day paperwork, handled inbound and outbound phone calls, and ensured customer satisfaction
- Built effective employee relationships, motivated staff, delegated tasks, and worked well in fast-paced environment
- Adhered to standards for customer service and product quality
Manager / Customer Service
KFC
Merrillville, IN
11.2019 - 05.2020
- Provided training to new hires and completed closing duties in a timely manner
- Ran each shift to ensure smooth operating procedures
- Operate cash register, accepted payment, balanced cash register, and prepared bank deposit
- Worked in a fast paced, team environment and communicated effectively with managers and co-workers
Retail Crew Manager / Customer Service
Old Navy
Schererville, Indiana
08.2019 - 11.2019
- Delivered leadership and direction for work unit and delegated task to ensure efficient workflow
- Answered questions regarding products, recommended, selected, and helped locate best product to match customer needs
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Worked as part of a team and interacted with diverse customers and staff members
Crew Trainer
McDonald’s
Kenosha, WC
05.2018 - 08.2019
Education
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
01.2024
Skills
- Customer Service
- Cash Handling
- Pharmacology
- Supply & Inventory
- Insurance Authorizations
- Claims
- Third Party Billing
- Data Entry
- HIPAA Compliance
- Record keeping
- Multi-line phone systems
- Office supply management
- Appointment scheduling
- Team supervision
- Employee training
- Conflict resolution
- Time management
- Multi-task management
- Verbal and written communication
- Complaint resolution
Licenses
Illinois, Registered Pharmacy Technician (RPHT), 049304876
Key Qualifications
- Prescription Filling Process
- Prescription Order Entry
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations / Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding Pharmacology
- Drug & Dosage Interaction
- Supply & Inventory
- Insurance Authorizations / Claims
- Third Party Billing
- Data Entry
- HIPAA Compliance
Timeline
Banquet Houseperson
Windcreek
03.2025 - Current
Customer Service Representative
Lansing Animal Hospital
09.2024 - Current
Shift Manager / Crew Member / Customer Service
McDonald’s
12.2021 - Current
Shift Manager / Crew Member / Customer Service
McDonald’s
05.2020 - 11.2021
Manager / Customer Service
KFC
11.2019 - 05.2020
Retail Crew Manager / Customer Service
Old Navy
08.2019 - 11.2019
Crew Trainer
McDonald’s
05.2018 - 08.2019
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy