Destiny Hoyt
Clarinda,IA - Iowa
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping in Healthcare
Goldenrod Manor
Clarinda, IA
05.2023 - 11.2023
- Laundered sheets and removed stains to restore linens to pristine condition.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Ensured compliance with health and safety regulations when performing cleaning duties.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Provided guidance and support to housekeeping staff members regarding their duties.
- Verified each completed room against standard plans to maintain consistency.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Communicated with maintenance team on damages to repair.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Responded quickly to emergency situations such as spills or messes requiring immediate attention.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Barista
Scooters Coffee Shop
Clarinda, IA
02.2022 - 06.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Restocked product displays based on demand and projected sales.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Assisted with catering orders for corporate clients or private parties upon request.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Prepared and served hot or cold beverages.
- Input orders into point of sale system and handled customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Daycare Assistant Teacher
macchiatosNoahs Ark Day Care
Clarinda, IA
02.2021 - 02.2022
- Assisted in developing and implementing age-appropriate activities for children to learn new skills.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Attended to lunch periods to help children open food packages and monitor activities
- Introduced learning activities and imaginative play to teach children to explore.
- Cared for 20 children ages 1 to 7].
- Monitored children's behavior, providing guidance and direction when necessary.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Enforced rules to teach good manners and maintain safe environment.
- Helped maintain an orderly classroom environment by enforcing rules regarding student conduct.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Instructed children in personal hygiene habits such as hand washing, toileting, teeth brushing.
- Kept class space organized, clean and learning-focused for optimal student development.
Education
High School Diploma -
Clarinda Senior High School
Clarinda, IA12-2022
Skills
- Department Coordination
- Guest Relations
- Task Delegation
- Vacuuming and Sweeping
- Training and Mentoring
- Employee Motivation
- Strong Organization
- Cleaning and Sanitation
- Customer Service-Focused
- Work Prioritization
- Health and Safety Compliance
Certification
- adult and children abuse training
- BLS certified
Affiliations
- art
- reading
- listening to others
Custom
- I know how to get around on computers and use applications
References
References available upon request.
Timeline
Housekeeping in Healthcare
Goldenrod Manor
05.2023 - 11.2023
Barista
Scooters Coffee Shop
02.2022 - 06.2023
Daycare Assistant Teacher
macchiatosNoahs Ark Day Care
02.2021 - 02.2022
High School Diploma -
Clarinda Senior High School