Destiny Jackson
Fort Worth,TX
Summary
Actively seeking a position in an organization where I can utilize my experience and obtain other opportunities to further my knowledge.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Marketing Specialist
Manheim Cox Automotive
Dallas, TX
10.2023 - Current
- Determined best methods to meet research objectives and produce useful data.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
Lead Customer Service Manager
Rangers Ball Park
05.2021 - Current
- Collaborated with the marketing department to launch and manage promotional activities and campaigns
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
- Collaborated with upper management to improve customer service processes and support structures company-wide
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Assisted with pricing questions, inventory availability, and changes to existing orders and shipping information
- Followed through with client requests to resolve problems
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Customer Service Representative
Burnett Staffing
Arlington, TX
02.2020 - 01.2022
- Utilized paper, fabric and props to create displays
- Created visual displays to highlight new and featured products
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service representative
OHL Inventory Specialist
08.2012 - 02.2020
- Cycle counting
- Send emails to customers
- Prepared and checked outbound shipments for accuracy
- Compiled reports of cost factors such as labor, production, and equipment
Education
High School Diploma -
Mansfield Timberview
Some College (No Degree) -
Information University
Prairie View, TXSkills
- Scheduling
- Database Management
- Social Media Management
- Communications management
- Digital Marketing
- Campaign tracking
Additional Information
I am a bright beautiful soul. I love being around my family and modeling in my spare time.
Timeline
Marketing Specialist
Manheim Cox Automotive
10.2023 - Current
Lead Customer Service Manager
Rangers Ball Park
05.2021 - Current
Customer Service Representative
Burnett Staffing
02.2020 - 01.2022
Customer Service representative
OHL Inventory Specialist
08.2012 - 02.2020
High School Diploma -
Mansfield Timberview
Some College (No Degree) -
Information University
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