Destiny Jackson
Hurst
Summary
Reliable and customer-focused professional with experience in customer service, higher education support, and residential life leadership. Demonstrated ability to communicate effectively, resolve issues professionally, and provide compassionate support in fast-paced environments. Seeking opportunities to continue professional growth while contributing positively to organizational goals.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Enrollment Assistant (Work-Study)
Hinds Community College - Raymond Campus
Raymond
08.2025 - 12.2025
- Assisted students and families with enrollment procedures and admissions inquiries
- Provided professional front-desk customer service in a fast-paced office setting
- Answered phones, directed calls, and supported administrative staff
- Maintained confidentiality of student records and sensitive information
Restaurant Team Member
Chick-fil-A
Raymond
08.2025 - 12.2025
- Delivered excellent customer service in a high-volume environment
- Accurately handled customer orders and payments
- Maintained cleanliness, food safety, and service standards
- Worked collaboratively to ensure efficient daily operations
Resident Assistant
Hinds Community College - Raymond Campus
Raymond
08.2024 - 05.2025
- Supported and supervised residents to maintain a safe, inclusive living environment
- Enforced residence hall policies while remaining approachable and supportive
- Assisted residents with academic, personal, and social concerns and made appropriate referrals
- Responded to emergencies and documented incidents accurately
- Planned and facilitated community-building programs
Store Associate
The UPS Store
Oklahoma City
11.2023 - 08.2024
- Assisted customers with shipping, printing, and retail services
- Processed cash and credit transactions accurately
- Maintained store organization and cleanliness
- Completed opening and closing procedures, including cash handling
Patient Care Assistant
Southern Skies Home Care
Oklahoma City
06.2023 - 11.2023
- Assisted patients with daily living activities and mobility
- Took and recorded vital signs accurately
- Communicated patient needs clearly to healthcare staff
- Demonstrated knowledge of basic medical terminology and procedures
Customer Service Call Center Representative
Advanced Call Center Technologies, LLC – Remote
Oklahoma City
01.2023 - 06.2023
- Handled inbound and outbound customer service calls
- Actively listened to customer concerns and resolved issues efficiently
- Maintained accurate and detailed call documentation
- Provided professional, empathetic communication
Sales Associate
7-Eleven
Oklahoma City
11.2021 - 01.2023
- Provided excellent customer service in a high-traffic retail environment
- Operated electronic cash registers and handled transactions accurately
- Stocked merchandise and maintained a clean, safe store environment
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, Mississippi, MS 08.2024 - 12.2025
Del City High School
Del City, OKSkills
- Customer Service & Support
- Written and Verbal Communication
- Conflict & Complaint Resolution
- Active Listening
- Time Management
- Team Collaboration
- Call Documentation
- Confidentiality & Professionalism
Timeline
Enrollment Assistant (Work-Study)
Hinds Community College - Raymond Campus
08.2025 - 12.2025
Restaurant Team Member
Chick-fil-A
08.2025 - 12.2025
Resident Assistant
Hinds Community College - Raymond Campus
08.2024 - 05.2025
Associate of Arts - General Studies
Hinds Community College
08.2024 - 12.2025
Store Associate
The UPS Store
11.2023 - 08.2024
Patient Care Assistant
Southern Skies Home Care
06.2023 - 11.2023
Customer Service Call Center Representative
Advanced Call Center Technologies, LLC – Remote
01.2023 - 06.2023
Sales Associate
7-Eleven
11.2021 - 01.2023
Del City High School