Destiny Jenkins
Ft. Washington,MD
Summary
Self-directed team player knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
5
5
years of professional experience
Work History
Behavioral Health Appointer
Dept Of Veterans Affairs
08.2020 - 10.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Supported patient confidentiality in accordance with HIPAA regulations.
Member Service Specialist
United Healthcare Group
08.2018 - 08.2020
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Obtained patient feedback from over [Number] patients to provide appropriate recommendations to improve patient services.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Verified patient insurance eligibility and entered patient information into system.
Customer Service Representative
Zimmerman Associates
09.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.40
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- Reconciled HSA, FSA and 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
Education
Bachelor of Science - Social Work
Liberty University
Lynchburg, VA06.2025
Skills
- Clinical Assessments
- Patient Health Assessments
- Treatment Plans
- Intervention Strategies and Techniques
- CSR Systems
- Customer Engagement
- Insurance Verifying
- Interpreting Physician Orders
- Document Filing
- Eligibility Determination
Timeline
Behavioral Health Appointer
Dept Of Veterans Affairs
08.2020 - 10.2023
Customer Service Representative
Zimmerman Associates
09.2018 - 07.2019
Member Service Specialist
United Healthcare Group
08.2018 - 08.2020
Bachelor of Science - Social Work
Liberty University