Destiny Johnson
Willingboro,NJ
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent employee ready to take on demanding workload to achieve objectives. Highly skilled in organizing. Works well with others with drive to reach required goals.
Overview
4
4
years of professional experience
Work History
Crew Member
Dunkin' Donuts
320 Beverly Rancocas Rd #24, Willingboro, NJ 08046
11.2018 - 11.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06.2021
No Degree - Psychology
Montclair State University
Montclair, NJ05.2027
Skills
- Health and Safety Compliance
- Performance Improvement
- Managing Orders and Deliveries
- Safety
- Adaptability and Flexibility
- Stocking and Replenishing
- Time Management
- Coaching and Training
- Workplace Efficiency
- Taking Orders
- Clear Communication
- Cash Handling
- Dependable and Cooperative
- Microsoft Word, Excel
- Keyboard Skills
Timeline
Crew Member
Dunkin' Donuts
11.2018 - 11.2022
High School Diploma -
Willingboro High School
No Degree - Psychology
Montclair State University