Destiny Johnson
Jacksonville,Florida
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Manager
Aardvark Insurance Agency
08.2023 - Current
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Spearheaded initiatives aimed at improving overall client satisfaction, resulting in increased retention rates and positive referrals from existing customers.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
Medicare Sales Agent
Nations Benefits
08.2022 - 09.2023
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Education
Bachelor of Science - Animal Science
Florida Agricultural And Mechanical University
Tallahassee, FL12.2018
Skills
- Client Services
- Sales Targeting
- Sales processes
- Client Retention
Certification
- Licensed 2-20 - Resident General Lines License
- Licensed 2-15 Resident Health and Life incl. Variable Annuities
- Licensed Esthetician
Timeline
Client Manager
Aardvark Insurance Agency
08.2023 - Current
Medicare Sales Agent
Nations Benefits
08.2022 - 09.2023
Bachelor of Science - Animal Science
Florida Agricultural And Mechanical University
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