Destiny Johnson
Jacksonville
Summary
Client Manager dedicated to assisting clients and colleagues by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing detailed policy information, servicing policies and exceeding monthly sales goals.
Overview
2
2
years of professional experience
Work History
Client Manager
Aardvark Compare AARDY.com
09.2023 - Current
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored insurance policy solutions
- Maintained detailed records of all client interactions using Salesforce, ensuring accuracy in reporting and facilitating clear communication.
- Achieved revenue targets consistently by identifying client needs, asking for the sale and completing follow-ups.
Licensed Health Insurance Agent
Nations Benefits
08.2022 - 08.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Education
2-20 Resident General Lines (Property, Casualty, S
Florida Department of Financial Services
2023
2-15 Resident Health & Life (Including Annuities &
Florida Department of Financial Services
2022
Bachelor of Science - Animal Science
Florida A&M University
Tallahassee, FL12.2014
Skills
- Customer Service
- CRM software proficiency
- Customer Complaint Resolution
- Account Management
Timeline
Client Manager
Aardvark Compare AARDY.com
09.2023 - Current
Licensed Health Insurance Agent
Nations Benefits
08.2022 - 08.2024
2-20 Resident General Lines (Property, Casualty, S
Florida Department of Financial Services
2-15 Resident Health & Life (Including Annuities &
Florida Department of Financial Services
Bachelor of Science - Animal Science
Florida A&M University
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