Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic
Destiny Johnson

Destiny Johnson

Tacoma

Summary

Passionate about helping and giving back to the community I was raised in. I’m a Medical Assistant bringing several years of hands on experience balancing administrative and clinical duties to achieve patient satisfaction. a thorough understanding of medical registration process and procedures to streamline patient care, Compassionate and respectful team player recognized for delivering quality healthcare and excellent customer service.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Franciscan Medical Group
University Place
10.2023 - Current
  • Assist physicians with patient care, ensuring accurate records and efficient clinic operations.
  • Facilitate patient-provider communication, enhancing patient experience and clinic environment.
  • Manage administrative tasks, including insurance verification and medical coding for efficiency.

Medical Receptionist

Multicare
Tacoma
11.2017 - 10.2023
  • Managed patient scheduling and reception duties, fostering a welcoming environment.
  • Streamlined check-in processes, reducing wait times and enhancing overall patient satisfaction.
  • Introduced digital check-in system, significantly reducing paperwork and improving data accuracy.
  • Developed patient feedback mechanism, contributing to service quality improvements.
  • Optimised appointment scheduling, leading to increased daily patient capacity.
  • Collaborated with billing department to resolve insurance queries, enhancing revenue cycle management.

Education

Medical Assistant Certification -

Cope Health Solutions
Puyallup, WA
08.2021

Diploma -

Lincoln High School
Tacoma, WA
06.2016

Skills

  • Digital systems inventory management
  • Customer service
  • Process improvement
  • Team collaboration
  • Time management
  • Quality assurance
  • Data entry
  • Effective communication
  • Data entry accuracy
  • Complex problem solving
  • Disposing of biohazard materials appropriately

References

  • Jordan Weis, Multicare, weisjordan99@gmail.com, 253-301-9921
  • Austin Kay, Multicare, kay.austin97@gmail.com, 253-590-8805

Affiliations

  • Mountain biking
  • Volunteering for Washington trails association
  • Gardening

Timeline

Medical Assistant

Franciscan Medical Group
10.2023 - Current

Medical Receptionist

Multicare
11.2017 - 10.2023

Medical Assistant Certification -

Cope Health Solutions

Diploma -

Lincoln High School

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