Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Destiny kemp

Lancaster

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Kroger INC
10.2022 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Cashier

Home Depot
05.2019 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions within company
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Irving, TX
05-2027

Associate of Science - Nursing

Prairie View A&M University
Prairie View, TX
05-2023

High School Diploma -

Desoto High School
DeSoto, TX
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Professional telephone demeanor
  • Follow-up skills
  • Appointment scheduling

Languages

English
Full Professional

Timeline

Customer Service Representative

Kroger INC
10.2022 - 11.2024

Customer Service Cashier

Home Depot
05.2019 - 08.2022

Bachelor of Science - Nursing

Chamberlain College of Nursing

Associate of Science - Nursing

Prairie View A&M University

High School Diploma -

Desoto High School

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