Destiny knight-link
Summary
Customer Service professional with a proven track record of delivering exceptional support and resolving customer issues efficiently. Strong interpersonal and communication skills, with a focus on problem-solving and building positive client relationships. Detail-oriented and committed to maintaining high levels of customer satisfaction and operational excellence. A collaborative team player dedicated to sharing best practices and driving continuous improvement in service operations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Returns Associate
Amazon
Miami, FL
04.2025 - Current
- Entered data into computer system to track all returned items, refunds, and store credits issued.
- Inspected returned products for damage or missing components before processing the return.
- Assisted customers with returns and exchanges of merchandise.
- Reported any fraudulent activities associated with customer returns to management.
- Performed detailed investigations on customer accounts for discrepancies related to product returns.
- Implemented strategies to increase customer satisfaction levels.
Front Desk Agent
Holiday Inn
Miami, Florida
11.2023 - 03.2025
- Manage front desk operations, enhancing guest satisfaction through prompt service.
- Streamlined check-in process, reducing wait times and improving guest experience.
- Utilize booking software to efficiently handle reservations and inquiries.
- Address and resolve guest issues, ensuring a positive stay experience.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
Cashier Team Lead
Family Dollar
Miami, Florida
04.2022 - 09.2023
- Analyzed sales data reports to identify trends in customer buying habits.
- Identified discrepancies between actual sales figures and expected totals.
- Performed daily opening and closing procedures for the register area.
- Managed scheduling, payroll, and time off requests for team members.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Bagger/Stocker
Winn Dixie
Miami, FL
06.2020 - 02.2022
- Managed team operations, improved sales by 12%, enhanced customer service, resolved conflicts.
- Streamlined inventory management protocols and implemented cross-functional team coordination, leading to enhanced operational efficiency.
- Developed and executed strategic sales initiatives while monitoring key performance metrics to drive continuous store improvement.
- Performed routine maintenance tasks such as sweeping floors, mopping up spills.
- Greeted customers entering the store with a friendly attitude.
- Adhered to all safety protocols while operating cash register or other equipment as needed.
Education
Miami Southridge Senior High
08.2018 - 06.2022
Skills
- Data entry
- Attention to detail
- Time management
- Front desk operations & registration
- Customer service
- Conflict resolution & de-escalation
- Product knowledge
- Problem Solving
- Team calibration
- Multi tasking
Custom Section - Security D License
01/2025
Expires 02/2027
Timeline
Customer Returns Associate
Amazon
04.2025 - Current
Front Desk Agent
Holiday Inn
11.2023 - 03.2025
Cashier Team Lead
Family Dollar
04.2022 - 09.2023
Bagger/Stocker
Winn Dixie
06.2020 - 02.2022
Miami Southridge Senior High
08.2018 - 06.2022