Anna George
Cecilia,KY
Overview
5
5
years of professional experience
Work History
Customer Returns Associate
Amazon Fulfillment Services, SDF9
12.2023 - Current
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Inspected returned products for damages.
- Documented returned product details in T-Rex inventory tracking system.
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
01.2023 - 12.2023
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision-making for continuous improvement efforts.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Delivery Driver
Amazon Delivery Center, DKY8
09.2021 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Filled out load paperwork and DOT-mandated log books.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Picker Packer
Amazon Fulfillment Services, SDF9
07.2019 - 09.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
Associate of Science - Human Resources Management
Elizabethtown Community And Technical College
Elizabethtown, KY05.2026
Skills
- Problem Resolution
- Data Entry
- Quality Control
- Inventory Monitoring
- Forklift Operation
- Shipment Processing
- Attention to Detail
- Data Management
- Quality Procedures
Timeline
Customer Returns Associate
Amazon Fulfillment Services, SDF9
12.2023 - Current
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
01.2023 - 12.2023
Delivery Driver
Amazon Delivery Center, DKY8
09.2021 - 01.2023
Picker Packer
Amazon Fulfillment Services, SDF9
07.2019 - 09.2021
Associate of Science - Human Resources Management
Elizabethtown Community And Technical College
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