Anna George
Cecilia,KY
Overview
5
5
years of professional experience
Work History
Customer Returns Associate
Amazon Fulfillment Services, SDF9
Shepherdsville, KY
12.2023 - Current
- Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Inspected returned products for damages.
- Documented returned product details in T-Rex inventory tracking system.
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
Shepherdsville, KY
01.2023 - 12.2023
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision-making for continuous improvement efforts.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Delivery Driver
Amazon Delivery Center, DKY8
Hillview, KY
09.2021 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Filled out load paperwork and DOT-mandated log books.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Picker Packer
Amazon Fulfillment Services, SDF9
Shepherdsville, KY
07.2019 - 09.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Printed labels, packaged boxes, and loaded into outbound containers.
Education
Associate of Science - Human Resources Management
Elizabethtown Community And Technical College
Elizabethtown, KY05.2026
Skills
- Problem Resolution
- Data Entry
- Quality Control
- Inventory Monitoring
- Forklift Operation
- Shipment Processing
- Attention to Detail
- Data Management
- Quality Procedures
Timeline
Customer Returns Associate
Amazon Fulfillment Services, SDF9
12.2023 - Current
Inventory Control-Quality Assurance Specialist
Amazon Fulfillment Services, SDF9
01.2023 - 12.2023
Delivery Driver
Amazon Delivery Center, DKY8
09.2021 - 01.2023
Picker Packer
Amazon Fulfillment Services, SDF9
07.2019 - 09.2021
Associate of Science - Human Resources Management
Elizabethtown Community And Technical College