Destiny Kuhn
Lady Lake,FL
Summary
Dynamic manager with proven success at Publix, excelling in customer service and team leadership. Enhanced operational excellence through strategic planning and effective conflict resolution, fostering a positive work environment. Skilled in staff training and development, consistently improving team performance and customer satisfaction. Recognized for maintaining high-quality service delivery and strong relationships.
Overview
7
7
years of professional experience
Work History
Manager
Publix
10.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Associates In Human Resources - Human Resources Development
Lake Sumter State College
Leesburg FLSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Relationship building
- Strategic planning
- Shift scheduling
- Policy implementation
- Conflict resolution
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Active listening
Timeline
Manager
Publix
10.2017 - Current
Associates In Human Resources - Human Resources Development
Lake Sumter State College
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