Destiny Lawson
Ozark
Summary
Detail-oriented Certified Pharmacy Technician with expertise in pharmacy operations and medication management. Collaborates with healthcare teams to enhance patient care and streamline prescription processing. Focused on optimizing processes and ensuring accurate order fulfillment to improve patient experiences.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Ozark
02.2023 - Current
- Provided empathetic, patient-focused support, resolving inquiries efficiently and ensuring a positive healthcare experience.
- Collaborated with patients, pharmacies, and medical teams to troubleshoot and resolve order issues.
- Monitored daily operational workflows to ensure accurate and timely processing of patient orders.
- Maintained detailed records of patient interactions, order statuses, and operational metrics to support compliance and continuous improvement.
- Worked closely with cross-functional teams in a fast-paced environment, adapting quickly to changing priorities.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained a safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments and full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Vision Center Associate
Walmart
Ozark
10.2022 - 02.2023
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Frequently inspected production area to verify proper equipment operation.
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Improved clinic efficiency by maintaining up-to-date patient records.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.\
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support by handling correspondence, filing documents, and managing office inventory.
Education
High School Diploma -
Ariton High School
Ariton, ALSkills
- Medication Dispensing
- Pharmaceutical Calculations
- Pharmacy Operations
- HIPAA
- Insurance Billing Knowledge
- Patient Interaction
- Multitasking & Organization
- Time Management
- Problem Solving
- Pharmacist Support
Certification
- CPhT - Certified Pharmacy Technician
- Certified by the Pharmacy Technician Certification Board (PTCB)
- BLS Training & Certification
- Vaccination Certification
References
- Taylor Moody: (334) 207-7002
Timeline
Certified Pharmacy Technician
Walmart
02.2023 - Current
Vision Center Associate
Walmart
10.2022 - 02.2023
High School Diploma -
Ariton High School