Destiny Leach
Hamer,SC
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in employee training and customer service. Skilled in problem-solving and team development, I foster a collaborative environment that enhances productivity and staff motivation. Committed to upholding quality standards while effectively managing operations and resolving customer issues.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald's
01.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Leader
Harbor Freight Tools USA
Dillon, SC
07.2021 - 12.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
Shift Manager
McDonald’s
High Point, NC
04.2016 - 07.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Phlebotomy Certificate - Health Sciences
Northeastern Technical Community College
Dillon, SC12.2024
High School Diploma - High School Diploma
High Point Central
High Point, NC06.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Inventory control
- Safety compliance
- Schedule management
- Inventory controls
- Hiring and recruiting
- Verbal and written communication
- Shift checklists
- Reporting and documenting
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Computer skills
- Coaching and mentoring
- Work Planning and Prioritization
Timeline
Shift Manager
McDonald's
01.2023 - Current
Leader
Harbor Freight Tools USA
07.2021 - 12.2022
Shift Manager
McDonald’s
04.2016 - 07.2020
Phlebotomy Certificate - Health Sciences
Northeastern Technical Community College
High School Diploma - High School Diploma
High Point Central