Destiny Lee
Baltimore,US
Summary
With a strong background in retail and food service, I have over 5 years of experience as a Shift Supervisor. I have the skills to improve team coordination and operational efficiency. My expertise includes childcare, customer service, cash handling, and upselling, enabling me to consistently ensure smooth operations and provide exceptional service. I am dedicated to creating a supportive team environment and implementing innovative strategies for continuous improvement in both service and team dynamics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student one on one aide
Delta T
Baltimore, MD, US
01.2023 - Current
- Provide personalized assistance to students, fostering academic growth and social development.
- Adapt strategies to meet individual needs.
- Implement targeted interventions, leading to improved student performance and engagement.
- Track progress and adjust support methods accordingly.
- Work closely with teachers and parents to create cohesive support systems.
- Contribute to IEP meetings and strategy development.
- Maintain meticulous records of student progress and behavioral patterns.
- Utilize data to inform tailored support strategies.
- Develop creative learning tools and activities to enhance student engagement.
- Adapt quickly to new educational technologies and methodologies.
Server Assistant
The Cheesecake Factory
Baltimore, MD
06.2024 - 02.2025
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Shift Supervisor
Insomnia Cookies
Baltimore, MD
07.2022 - 01.2023
- Responsible for ensuring shifts run smoothly and everyone stays on task.
- Daily responsibilities include cleaning, baking, taking orders on the revel, handling customer issues over the phone, providing great customer service, and ensuring the team does the same.
- Completing and sending in paperwork at the end of each shift.
Full Time Shift Supervisor
Five Below
Baltimore, MD
09.2021 - 02.2022
Education
CNA -
Living Classrooms
10.2023
Diploma -
Edmondson-Westside High School
Baltimore, MD06.2020
Skills
- Cashiering
- POS
- Sales
- Upselling
- Cash Handling
- Merchandising
- Customer Service
- Warehouse Experience
- Shift Management
- Food Service
- Inventory Control
- Data Collection
- Research Typing
- Food Safety Leadership
- Cleaning
Additional Information
Authorized to work in the US for any employer, 08/01/23, 12/31/30
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Supervised team of Number staff members.
Certification
CNA
Timeline
Server Assistant
The Cheesecake Factory
06.2024 - 02.2025
Student one on one aide
Delta T
01.2023 - Current
Shift Supervisor
Insomnia Cookies
07.2022 - 01.2023
Full Time Shift Supervisor
Five Below
09.2021 - 02.2022
Diploma -
Edmondson-Westside High School
CNA -
Living Classrooms