DESTINY LEGEND
RALEIGH
Summary
Retail Sales Manager with four years of experience leading dynamic teams to achieve exceptional sales growth and guest satisfaction. Demonstrates visionary leadership in optimizing sales strategies, enhancing team efficiency, and cultivating a collaborative work environment. Proficient in light machinery, POS systems, and inventory management, with a strong commitment to safety and operational excellence. Passionate about leveraging extensive industry knowledge to drive innovation and deliver superior guest experiences.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Build A Bear Workshop Inc
Raleigh
11.2025 - 03.2026
- Managed daily store operations, tasks, and sales goals.
- Trained and mentored staff on how to create a custom Guest first experience.
- Managed inventory levels and coordinated restocking efforts effectively, as well as ordering restock replacements.
- Open and closed the store as the main key holder on duty.
- Managed money operations such as: counting the safe, balancing registers and dropping the daily store deposit.
- Talked sales and add ons to boost daily sales, exceeding company goals.
- Created a genuine and personal experience for all guests that entered the store.
- Hosted birthday parties for children ages 3-11 in large groups of 10-12.
SPECIALTY SALES TEAM LEADER
Target
Raleigh
04.2020 - 10.2025
- Led Ulta launch, optimizing sales strategies, enhancing team efficiency, boosting customer loyalty.
- Cultivated a positive team environment, enhancing employee morale and collaboration, which resulted in improved service delivery.
- Streamlined inventory management processes, leading to noticeable gains in stock accuracy and a reduction in overstock situations.
- Monitored sales trends and customer feedback to tailor marketing strategies, achieving marked improvements in product visibility and sales.
- Implemented a new training program for staff, significantly enhancing product knowledge and customer engagement.
- Maintained precise records of daily sales and inventory metrics, contributing to informed decision-making and operational efficiency.
KEY HOLDER
GameStop
Orlando
03.2019 - 04.2020
- Responsible for opening and closing procedures, including securing the premises.
- Implemented building a basket technique to further company sales goals.
HOSTESS
The Bubble Room
Captiva
11.2014 - 09.2017
- Greeted guests with a warm and friendly demeanor, providing exemplary customer service.
- Managed large party reservations, seating arrangements, and waitlist to ensure optimal flow of guests.
Education
LICENSE IN COSMETOLOGY - Advanced Color Theory
Sunstate Academy
Fort Myers, FloridaHIGHSCHOOL DIPLOMA -
Homeschooled
Cape Coral, FloridaSkills
- Managing
- Leadership
- Safety awareness
- Emergency response
- Use of the Wave
- Light machinery
- POS system
- Bailer
- Dock
- Bay doors
- Zebra Mydevice
- Parent communication
- Child engagement
- Cash handling
- Conflict resolution
- Peer mentoring
- Attention to detail
- Problem solving
- Communication skills
- Time management
- Team collaboration
Timeline
Assistant Store Manager
Build A Bear Workshop Inc
11.2025 - 03.2026
SPECIALTY SALES TEAM LEADER
Target
04.2020 - 10.2025
KEY HOLDER
GameStop
03.2019 - 04.2020
HOSTESS
The Bubble Room
11.2014 - 09.2017
LICENSE IN COSMETOLOGY - Advanced Color Theory
Sunstate Academy
HIGHSCHOOL DIPLOMA -
Homeschooled