Destiny Lewis
Jacksonville
Summary
Reliable and customer-focused professional with experience in front desk operations, call center support, food service, and tutoring. Strong communication and organizational skills with a background in security services. Proven ability to multitask, manage customer concerns, and maintain professionalism in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Allied Universal Security Services
Miami, FL
10.2024 - 12.2025
- Implemented process improvements that reduced response times for service requests.
- Maintained accurate records of shipments, deliveries, and driver performance reports.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Front Desk Receptionist
Miami Management
Miami, FL
09.2022 - 02.2024
- Greet and assist resident, guests, and vendors in a professional manner.
- Manage phone calls, emails, and appointment scheduling.
- Handle data entry, reports, and administrative tasks.
- Monitor building security and maintain visitor logs.
Cashier
Burger King
Miami, FL
04.2022 - 07.2022
- Processed cash and card transactions accurately.
- Delivered high quality customer service in a fast paced setting.
- Resolved customer concerns effectively.
- Maintained cleanliness and organization of work area.
Tutor
CIS Of Miami
Miami, FL
08.2019 - 02.2021
- Assessed student learning needs and areas for improvement.
- Provided one-on-one academic support.
- Assisted with assignments and test preparation.
- Recommended effective study strategies.
Customer Service Representative
Global Response
Miramar, FL
06.2019 - 12.2020
- Handled inbound customer calls and resolved inquiries.
- Provided product and service information.
- Documented customer interactions in company systems.
- Maintained performance metrics and quality standards.
Education
High School Diploma -
B.Wright Leadership Academy
Miami, FL05-2019
Skills
- Customer service & Guest Relations
- Front Desk Operations
- Call Center Experience
- Data Entry & Typing
- Microsoft Office & Google Suite
- Communication & Active Listening
- Cash Handling & POS System
- Security & Surveillance
- Time Management
- Appointment Scheduling
Certification
Class D Security Licenses
Timeline
Dispatcher
Allied Universal Security Services
10.2024 - 12.2025
Front Desk Receptionist
Miami Management
09.2022 - 02.2024
Cashier
Burger King
04.2022 - 07.2022
Tutor
CIS Of Miami
08.2019 - 02.2021
Customer Service Representative
Global Response
06.2019 - 12.2020
High School Diploma -
B.Wright Leadership Academy