Emily Cardoza
Fresh Air Way
TX
7
years of professional experience
Customer oriented professional with 2+ years of front desk experience in hospitality and additional background in dispatching, security. Skilled in multitasking, problem solving, and delivering excellent service in fast past environment, seeking to leverage strong communication and organization abilities to new role.
Work History
Dispatcher
1 Year 6 Months- Handled incoming calls and service requests from customers and technicians to ensure prompt attention.
- Monitored routes, ETA, and job status in real time using dispatch software and GPS to optimize service delivery.
- Provided accurate information about services, pricing, promotions, and appointment availability.
- Collected and update customers information, including contact detail's, service addresses.
- Prioritize urgent request and adjust schedules.
Hotel Front Desk Receptionist
2 Years- Managed reservations, cancellations, and modifications through phone, email, and online platforms to ensure booking experiences.
- Answer multiple phones, respond to inquires about hotel amenities , local attractions, transportation and dinning.
- Address guest complaints or special request professionally to maintain high scores.
- Processed payment, issued invoices/receipt's, and managed billing disputes to maintain financial accuracy.
Warehouse Worker
1 Year 6 Months- Worked on production line picking fresh ingredients, assembling meal kits according to recipes/instructions.
- Packaged and prepared orders while maintaining quality standards and team collaboration.
- Operate equipment like convoys, scanners, or pallet jacks safely.
- Label packages, conducting quality checks.
- Preserving a clean workstation and participate in inventory counts.
Receptionist
2 Years 9 Months- Managed check-ins, visitor logs, and administrative task to ensure smooth daily operations.
- Verify IDs, issues visitors badges, and log entries/exits for security purposes,
- Worked at the front desk in the security office and greeted visitors, student, and maintained records.
- Assisted with emergency procedures by communicating with staff documenting incidents, and following established safety protocols.
Education
High School Diploma
Skills
Customer Service & Guest Relations
Dispatching & Scheduling
Problem Solving & Conflict Resolution
Multitasking & Time Management
Front Desk Operations
Administrative & Record Keeping
Microsoft Office System
Timeline
Dispatcher
Fresh Air Way
02.2025 - CurrentRead More
Hotel Front Desk Receptionist
Staybridge Suites Hotel
02.2024 - 02.2026Read More
Warehouse Worker
Hello Fresh
06.2022 - 12.2023Read More
Receptionist
Clearfield Job Corps Center
07.2019 - 04.2022Read More
Grest Basin High School
High School Diploma
Read More