DESTINY LEWIS
Duke Orthopaedics of Heritage
Wake Forest,NC
2
Languages
1
Certification
4
years of professional experience
Compassionate healthcare professional experienced in patient assistance and healthcare procedures. Enhanced office operations and improved patient care through strong organizational skills. Skilled in medical terminology and clinical protocols, promoting effective communication and coordination with patients. Focused on optimizing healthcare delivery to meet patient needs.
Work History
Medical Assistant
6 Months- Educated patients on treatment plans and preventive care measures to enhance health literacy.
- Collaborated with healthcare team members to improve workflow efficiency and patient care quality.
- Trained new staff on office procedures and best practices for optimal operational performance.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted in maintaining accurate medical records, ensuring compliance with HIPAA regulations.
Medical Assistant
9 Months- Coordinated patient visits and maintained accurate documentation to support orthopedic physicians in delivering quality care.
- Monitored and updated electronic medical records, guaranteeing compliance with HIPAA standards and safeguarding sensitive information.
- Collaborated with multidisciplinary healthcare teams to deliver exceptional patient experiences.
- Assisted in obtaining x-ray images for patient assessments. Supported medical team by preparing equipment for x-ray procedures. Facilitated patient comfort and safety during x-ray examinations.
- Oversaw suture and staple removal procedures, ensuring patient comfort and safety. Managed patient interactions during removal processes to maintain a positive experience. Coordinated with healthcare teams to streamline post-surgical care.
- Streamlined surgery scheduling processes, improving patient access to care. Enhanced operational efficiency through effective appointment management. Achieved timely surgical procedures by implementing organized scheduling systems.
- Assisted with obtaining necessary authorizations for projects. Supported teams in navigating the authorization process. Facilitated communication between departments for timely authorizations.
- Managed medication refill requests to support patient needs. Assisted patients with medication refills to promote adherence to treatment plans.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
1 Year 3 Months- Coordinated scheduling of appointments and follow-ups, optimizing clinic workflow and patient satisfaction.
- Assisted in patient intake and documentation, ensuring accurate medical histories and vital signs collection.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with healthcare providers to gather necessary documentation for authorization approvals.
- Reviewed and verified insurance eligibility to expedite patient service delivery.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Caregiver / Medical Assistant
1 Year 10 Months- Provided compassionate, individualized care to enhance patient comfort and well-being in home settings.
- Supported medication management, mobility, daily living activities, and health monitoring to ensure optimal patient health outcomes.
- Documented patient care accurately while communicating changes in patient condition.
- Fostered strong relationships with patients and families through consistent, patient-centered care, promoting trust and communication.
Medical Assistant
5 Months- Assisted in patient intake and medical history documentation to ensure accurate records.
- Administered vaccinations and medications per physician instructions, maintaining safety protocols.
- Managed electronic health record system updates, ensuring compliance with privacy regulations.
- Conducted routine laboratory tests and prepared specimens for analysis to support diagnostic procedures.
- Coordinated appointment scheduling and follow-up communications to optimize patient flow.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Nursing
Medical Billing - Medical Billing
CCMA - Healthcare
Skills
EMR / EHR
HIPAA compliance
Medical terminology knowledge
Patient scheduling
Appointment setting
Insurance verification
Insurance authorizations
Insurance claims
Medical billing
Phlebotomy
Prescription refills
Customer service
Microsoft Excel
Certification
Certified Clinical Medical Assistant (CCMA)
Languages
English
ASL
Timeline
Medical Assistant
Duke Orthopaedics of Heritage
04.2026 - CurrentRead More
Medical Assistant
Duke Orthopaedics of Raleigh
07.2025 - 04.2026Read More
Medical Assistant
Virginia Pulmonology & Critical Care, LLC
03.2024 - 06.2025Read More
Medical Assistant
Peds Plus CenterCare Primary & Urgent Care
08.2023 - 01.2024Read More
Caregiver / Medical Assistant
Consumer Direct Care Network, LLC
05.2022 - 03.2024Read More
Germanna Community College
Bachelor of Science from Nursing
Read More
Wake Technical Community College
Medical Billing from Medical Billing
Read More
Northern Virginia Community College
CCMA from Healthcare
Read More
Personal Information
Title: Certified Clinical Medical Assistant