Destiny Livingstone
Kissimmee
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
4
4
years of professional experience
Work History
Dental Assistant
US Army Reserve
Tampa, FL
07.2025 - Current
- Prepared treatment rooms and sterilized instruments, maintaining compliance with health regulations.
- Scheduled appointments and managed patient records using dental practice management software.
- Provided chairside assistance during various dental procedures, ensuring efficiency and accuracy.
Help Desk Technician
Army
Killeen, TX
07.2021 - 07.2025
- Collaborated with IT teams to implement improvements in incident response and resolution processes.
- Maintained, analyzed and troubleshot computer hardware, software and peripherals.
- Extensively Imaged and deployed laptops and cell phones.
- Set up new users' accounts and profiles in Active Directory and ATCTS
- Installation, testing and troubleshoot local and network printers.
- Asset Management of Laptops, desktops and phones.
- Provided helpdesk support to resolve technical issues in person and remotely using ticketing systems and issuing basic end-user support.
- Promptly escalates high level outages to corporate Support and assists with resolution.
Education
Information Technology
Western Governors University
Salt Lake City, UT06.2028
Skills
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, and SharePoint
- Configure, install, maintain, troubleshoot and support LAN/WAN equipment to include but not limited to switches, servers, hubs, firewalls and cabling
- Proficient in helpdesk ticket systems such as Service Now and AESD
- Troubleshoot user issues through via phone, face to face or Remote Assist Chat
- Active Directory and Bitlocker Experience
- ITIL
- Appointment scheduling
- Instrument sterilization techniques
- Patient relations
- Customer service
Accomplishments
- ARMY GOOD CONDUCT MEDAL
- NATIONAL DEFENSE SERVICE MEDAL
Timeline
Dental Assistant
US Army Reserve
07.2025 - Current
Help Desk Technician
Army
07.2021 - 07.2025
Information Technology
Western Governors University