Destiny Lopez
Menifee,CA
Summary
Motivated customer service and sales professional, remarkable in leading new employees and maximizing team performance. Skilled head cashier specializing in sales, service, and team leadership. Comfortable in a fast paced working environment, always insuring quality experiences with customers.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Animal Friends of the Valleys LEAF
08.2023 - Current
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Provided excellent product knowledge continuously to provide optimal service.
Barista
Starbucks
05.2022 - Current
- Created complex, hand-crafted beverages based upon customer preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Merchandised display cases and promoted prepared foods.
- Focused on growing social media presence through engaging content and using data and customer insights.
- Worked quickly to document orders, answer questions and process payments
- Kept drive-thru line moving, maintaining high customer satisfaction.
Kinder Program Leader
Think Together, Inc
08.2021 - 08.2023
- Implemented play and exploration activities in support of curriculum.
- Supported students in making positive behavior choices and used gentle disciplinary measures when needed.
- Took roll and reviewed student sign-in/sign-out sheets to monitor safety and absences.
- Accompanied students on educational field trips.
Main Cashier & Sales
Zumiez
11.2020 - 02.2022
- Constantly working on online orders while attending to customers and/or ringing customers out.
- Helped customers find specific products, answered questions, and offered product advice.
- Learned roles of other departments to provide coverage and keep the store operational.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Trained and mentored associates on daily tasks and procedures.
Cashier & Barista
Jitterz Coffee
06.2021 - 08.2021
- Balanced working drive-thru while helping in-store customers.
- Promoted business bringing more following and customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
Education
Bachelor of Arts - Digital Photography
Arizona State University
High School Diploma -
Val Verde High School
Skills
- Hard-working
- Customer relations
- Cash register operation
- Adaptable
- Team-oriented
- Employee engagement and motivation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Service Representative
Animal Friends of the Valleys LEAF
08.2023 - Current
Barista
Starbucks
05.2022 - Current
Kinder Program Leader
Think Together, Inc
08.2021 - 08.2023
Cashier & Barista
Jitterz Coffee
06.2021 - 08.2021
Main Cashier & Sales
Zumiez
11.2020 - 02.2022
Bachelor of Arts - Digital Photography
Arizona State University
High School Diploma -
Val Verde High School
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