Vanessa Almodovar
Nashville,TN
Summary
Passionate animal care professional known for providing compassionate service, maintaining clean and organized environments, and sustaining calm emotional composure under high pressure situations. Utilizes effective communication, problem-solving skills, and teamwork to drive successful outcomes in a fast-paced setting while also being able to seamlessly adjust to ever-changing environments. Dedicated to promoting animal welfare and education to the public in a place that inspires a culture of understanding and discovery of our natural world through conservation, innovation, and leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Representative
Nashville Veterinary Specialists And Animal Emergency
06.2024 - Current
- Deliver exceptional client service by greeting visitors, managing call, and check-in/ out clients for inpatient and outpatient services.
- Assess and prioritize urgency of cases, communicate emergencies to the veterinary team, and support staff with hospital operations.
- Maintain client / patient records, manage schedules, and handle correspondence,
- Process financial transactions, balance cash drawer, and provide clarity on invoices and treatment plans to clients.
- Provide compassionate service to clients in varies emotional states, multitask in a fast-paced environment, and remain calm under pressure
Veterinary Receptionist
Court Street Animal Hospital
02.2021 - 05.2024
- Perform appointment scheduling that best benefits the patient, client, and practice.
- Manage and prioritize multiple tasks simultaneously and independently.
- Maintain excellent customer service and communication skills to assist and educate clients during good times and challenging situations.
Unit Supply Specialist
Florida Army National Guard
02.2013 - 02.2019
- Receive, inspect, and store supplies and equipment.
- Issue and receive, secure and control small arms.
- Schedule and perform preventative maintenance
- Recommended efficiencies for improvement of transportation system operations.
- Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
Education
Associate of Science - Zoology
SPC
Clearwater, FL07-2023
Skills
- 10 years of customer service experience
- Dependable and hard working with lifelong love for animals
- Fast learner and great attention to detail
- Able to handle animals large and small
- Effective multitasker, team player, and collaborator
Certification
Accredited certifications through Alison Education:
• Working as a Veterinary Assistant
• Introduction to Animal Care and Welfare
• Comprehensive Guide to Wildlife Rescue
Timeline
Client Service Representative
Nashville Veterinary Specialists And Animal Emergency
06.2024 - Current
Veterinary Receptionist
Court Street Animal Hospital
02.2021 - 05.2024
Unit Supply Specialist
Florida Army National Guard
02.2013 - 02.2019
Associate of Science - Zoology
SPC
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