Philip T. Johnson
Columbus,OH
Summary
Knowledgeable [Desired Position] with solid background in client support, ensuring customer satisfaction and efficient issue resolution. Delivered impactful solutions that enhanced client relationships and streamlined support processes. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Client Support Specialist
First Merchants Bank
Columbus, OH
01.2025 - Current
- Notary Public Designation
- In depth understanding of banking regulations and compliance-related areas such as KYC, OFAC, and CIP
- Experience with banking terminology, commercial lending processes, loan funding
- Strong analytical and organizational skills, attention to detail, and time management
- Excellent verbal and written communication skills
- Proven ability to work independently and multi-task while maintaining collaborative relationships with internal departments
- Working knowledge of commercial loan structures and related due diligence
- Proven ability to successfully support complex commercial loans and commercial relationships
- Working knowledge of Horizon core banking and other FIS applications
- Superior knowledge of Microsoft Office (Word, Excel, Outlook, Teams)
- Resolved client inquiries and provided solutions to enhance customer satisfaction.
- Assisted with account management, ensuring accurate information and timely updates.
- Collaborated with cross-functional teams to streamline support processes and improve efficiency.
Client Relationship Representative
12.2022 - 01.2025
- Handle customer inquiries and problems with solutions that meet the customer's current needs.
- Sell bank products, make customer referrals, and other activities to support the goals.
- Train, coach, and guide staff with operational and sales skills.
- Obtained a Nationwide Multi state Licensing System & Registry certification
- Obtained Notary Certification
Player Services Representative
Hollywood Casino Columbus
Columbus, OH
03.2022 - 12.2022
- Provided memorable interactions with internal and external guests
- Maintains a balanced cashier's till.
- Processed cash transactions for casino customers and employees, including, but not limited to T.I.T.O. tickets, personal checks, travelers' cheques, processing currency exchanges, cash advances, and other cash equivalents.
- Followed Title 31 regulations.
Inbound Sales Representative
Charter Communications
Columbus, OH
06.2021 - 03.2022
- Sold Charter products and services to new and existing clients.
- Consistently met or exceeded weekly and monthly sales goals
- Acted as a product consultant when promoting, recommending, and selling the value of Spectrum SCS products and services
Driver
DoorDash
Cleveland/Columbus, OH
04.2020 - 12.2025
- Drive to various locations to collect a variety of items.
- Check packed orders to ensure accuracy.
- Deliver orders to customers in a professional and friendly manner.
- Handle multiple orders and safely deliver to proper addresses.
Front Desk Agent
Residence Inn by Marriott Cleveland Downtown
Cleveland
10.2019 - 04.2020
- Greet all guests approaching the Front Desk.
- Maintain proper operation of the telephone switchboard.
- Be aware of all rates, packages, and special promotions.
- Deliver guest items such as luggage, newspapers, or other items requested by guests or team members.
Count Team Representative
JACK Thistledown Racino
North Randall, OH
03.2018 - 09.2019
- Emptied and filled slot and kiosk machines
- Generated End of Day reports used to balance kiosk machines.
- Adhered to procedures that follow all applicable laws, policies, and procedures regulating accounting principles including Tribal, Federal, and State requirements.
Education
Diploma -
Shaw High School
Cleveland, OH06.2005
Skills
- 10 years of customer service experience
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Support inquiry assistance
- Administrative and office support
Certification
- Licensed NMLS
- Licensed Notary
Timeline
Commercial Client Support Specialist
First Merchants Bank
01.2025 - Current
Client Relationship Representative
12.2022 - 01.2025
Player Services Representative
Hollywood Casino Columbus
03.2022 - 12.2022
Inbound Sales Representative
Charter Communications
06.2021 - 03.2022
Driver
DoorDash
04.2020 - 12.2025
Front Desk Agent
Residence Inn by Marriott Cleveland Downtown
10.2019 - 04.2020
Count Team Representative
JACK Thistledown Racino
03.2018 - 09.2019
Diploma -
Shaw High School