Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Personal summary
Timeline
Generic

Destiny Lopez

Conroe

Summary

Motivated worker with exceptional communication skills, 9 years of customer service background. Dependable employee establishes rapport and trust with coworkers and customers, helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

I have a passion to take care of people and get any project given done in a timely and efficient manner. Pursues every opportunity to support team members and proactively address issues. Dedicated to creating personalized customer experiences I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
03.2018 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Taught proper procedures and strategies for success to new employees.
  • Customized training strategies based on individual barista knowledge, experience and strengths.

Supervisor

Cotton On
07.2015 - 03.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified individual employee's unique work styles and adapted management methods.

Education

No Degree - Biology

Arizona State University
Tempe, AZ

Business Administration

Evergreen Valley College
San Jose, CA
05.2018

High School Diploma -

James Lick High School
San Jose, CA
05.2014

Skills

  • Barista Trainer
  • Coffee and Tea Expertise
  • Stocking Supplies and Retail Products
  • Product Advertising
  • Hospitality and Professionalism
  • Bank Deposits
  • Safe Work Practices
  • Phone Inquiries
  • Food Preparation and Safety
  • Graphic Design
  • Photo Editing
  • New Hire Training
  • Adaptive and Creative

Accomplishments

 Senior of the Year award for being the best senior athlete in my class. I participated in Cross Country, Soccer and Track and Field for four years straight while maintaining a 3.8 GPA. 


I have a variety of hobbies such as water color painting, knitting, and sewing my own outfits.


I am a Barista Trainer, I train incoming baristas on how to craft drinks, work the register and do other store tasks. I also mentor them and show  how to interact customers, problem solve and deescalate situations 

Volunteer Work

  • I volunteered at my high school’s summer bridge program as a teacher's assistant for the incoming freshmen. I helped the freshmen with the classwork, problem-solving and also recruiting them for clubs and sports.

 

  • Teacher's assistant for a chemistry teacher for her AP Chemistry class making copies, grading and inputting papers into her computer helping students with their classwork.

 

  • During the beginning of the pandemic while I wasn’t working I volunteered at my local library in San Jose handing out lunches to children under 18.
  • I participated in blood donations at the Red Cross.

Personal summary

I am an ambitious person who has been describes my all of my supervisors as dependable and will give more than a one hundred percent on any project I am given. It is my personal goal in life to help and make peoples lives easier. I love to be there for people not just my family members but making a customers day and knowing I was good part of their experience. I have always taken care of my family, I helped raise my little sister, and helped my father with many responsibilities. I am a strong person with a lot of goals and aspirations in life and have always been able to assimilate in any situation given to me. I have always had an interest in the funeral home business and would love the opportunity to learn first hand how to prepare for a service and help funeral directors with task needed to take care of families give a proper service for their loved ones. 

Timeline

Barista

Starbucks
03.2018 - Current

Supervisor

Cotton On
07.2015 - 03.2018

No Degree - Biology

Arizona State University

Business Administration

Evergreen Valley College

High School Diploma -

James Lick High School
Destiny Lopez