Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Lottie

Oklahoma City,OK

Summary

Dynamic manager with a proven track record at Aunties Soul Food, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements, achieving significant cost reductions. Skilled in decision-making and problem-solving, fostering a collaborative culture that drives employee engagement and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Manager

Aunties Soul Food
08.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

CDL Truck Driver

Freymiller
07.2024 - 08.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

CDL Truck Driver/CDL Truck Trainer

Always Trucking LLC
10.2016 - 07.2024
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Filled out load paperwork and DOT-mandated log books.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Inspected load security and checked for damages.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

Bachelor of Science - Elementary Education

Oklahoma State University
Stillwater, OK
05-1998

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Data entry
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Dispatch coordination

Timeline

Manager

Aunties Soul Food
08.2024 - Current

CDL Truck Driver

Freymiller
07.2024 - 08.2024

CDL Truck Driver/CDL Truck Trainer

Always Trucking LLC
10.2016 - 07.2024

Bachelor of Science - Elementary Education

Oklahoma State University

Similar Profiles

CREATE PROFILE