Destiny Loya
Hacienda Heights,California
Summary
Detail-oriented and effective Unit Secretary with extensive experience performing medical and clerical duties in a busy clinical setting with the ability to readily adapt to changing environments and demands. I am skilled in tackling administrative and patient-oriented tasks in a fast-paced medical setting, from admitting or discharging patients, scheduling appointments, calling codes, or preparing patients charts. I seek to work in an environment that will challenge me further while allowing me to contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Southern California Hospital at Hollywood
04.2024 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
Speech Scheduler
Jump And Schout Therapy
01.2023 - 03.2024
- Process Referrals, Take intakes on new Clients
- Communicate with Parents and school Districts via Email/Phone calls to Schedule Evaluations and Treatment
- Check Authorizations to make sure all are up to date
- Responsible of Verifying Insurance Coverage is Accurate, Informing clients about Co Pay
- Scheduling, Rescheduling, Cancel client appointments when Required to
- Provide general office/reception support with HIPPA considerations
- Organizing Files, Keeping patient records up to date
- Maintaining schedule, while multi-tasking other clerical duties
Unit Secretary
California Rehabilitation Institute
01.2022 - 01.2023
- Responsible for courteous, accurate and timely communication of information
- Maintaining unit-based logs on patients for patient admissions, transfers, and discharge
- Admit and discharge patients utilizing systems such as Med Host and Epic
- Responsible for monitoring supply inventory and ordering unit supplies, forms, handouts on a regular schedule
- Coordinate Physician and Nurse's consultations and follow up appointments
- Announce emergency codes on intercom
Unit Secretary (Telemetry)
St. Francis Medical Center
01.2017 - 01.2019
- Responsible for courteous, accurate and timely communication of information
- Responsible for keeping health information management files/forms in an orderly, organized fashion
- Utilize EMR software to submit patient demographics and manage patient records and files
- Provide clerical support to the unit to ensure units overall needs were being met including reviewing patient charts for accuracy, answering telephone calls, scanning and uploading patient reports
Education
High School Diploma -
EL RANCHO HIGH SCHOOL
Pico Rivera, CA06-2014
Skills
- Medical Terminology
- Administrative Support
- EMR & EHR
- Inventory Management
- Problem-solving
- CCMA
- Customer Service
- Strong Organization
Timeline
Unit Secretary
Southern California Hospital at Hollywood
04.2024 - Current
Speech Scheduler
Jump And Schout Therapy
01.2023 - 03.2024
Unit Secretary
California Rehabilitation Institute
01.2022 - 01.2023
Unit Secretary (Telemetry)
St. Francis Medical Center
01.2017 - 01.2019
High School Diploma -
EL RANCHO HIGH SCHOOL
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