Destiny Loya
Tulsa,OK
Summary
Results-oriented Co-Manager with a strong background in inventory management, team leadership, and customer service. Proven ability to optimize workflows and train staff to enhance operational efficiency. Experienced in food safety compliance and visual merchandising, ensuring product quality and adherence to safety standards. Committed to driving sales and improving customer satisfaction through effective communication and collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Co Manager
Reasor's
Tulsa, Oklahoma
07.2023 - 03.2025
- Supported daily store operations and team management to ensure smooth workflow.
- Coordinated inventory management and stock replenishment processes.
- Trained new employees on store policies and customer service standards.
- Maintained visual merchandising standards to enhance store presentation.
- Resolved customer inquiries and complaints promptly and professionally.
- Delegated assignments based on team strengths to enhance customer service and optimize coverage.
- Managed recruitment process, including job postings, interviews, and reference checks, to build effective team.
Store Manager
Starbucks
Tulsa, Oklahoma
07.2018 - 01.2021
- Managed daily operations of store to ensure smooth functioning.
- Trained and mentored staff to enhance customer service standards and improve customer satisfaction.
- Oversaw inventory management and product ordering processes.
- Ensured compliance with health and safety regulations throughout the store.
- Coordinated schedules and assigned tasks to team members effectively.
- Resolved customer complaints with professionalism and empathy.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash, and made bank deposits to ensure accurate financial reporting and secure store operations.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage and maintain optimal stock levels.
- Updated POS system with new products and promotional offers.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Produce Manager\Assistant Store Manager
Walmart
Tulsa, Oklahoma
10.2011 - 07.2018
- Managed inventory levels for fresh produce, ensuring consistent product availability and quality for customers.
- Trained staff on proper handling and storage of perishable items.
- Oversaw daily operations of produce department to maintain quality standards.
- Implemented safety protocols for handling and displaying produce, enhancing compliance with food safety regulations.
- Conducted regular inspections to ensure compliance with food safety regulations.
- Assisted customers with produce questions and special orders.
- Performed trimming, washing, and bundling of produce for sale in the department.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
- Led by example and took responsibility for all actions drive culture of performance excellence.
- Developed and implemented systems to optimize inventory management, ensuring accurate stock levels of produce.
- Coordinated team workflows to minimize waste and control shrinkage, contributing to maximized profit in the produce department.
Produce Manager/Loss Prevention Manager
Costco
Lenexa, Kansas
01.2004 - 01.2011
- Oversaw daily operations of the produce department for efficient workflow.
- Managed produce inventory to ensure freshness and quality standards.
- Trained team members on proper handling and storage techniques.
- Supervised staff members in the produce department, delegating tasks and training new employees.
- Streamlined team workflows to maximize profit by minimizing waste and controlling shrinkage.
- Maintained cleanliness and organization of the produce area for safety compliance.
- Replenished, rotated and culled displays several times daily.
- Prepared produce by trimming, washing, and bundling for sale.
- Planned and created attractive displays, replenishing items to enhance visual appeal and drive customer engagement.
- Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
- Coordinated restocking of grocery merchandise to align with customer demand and support sales consistency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Led by example and took responsibility for all actions drive culture of performance excellence.
Education
High School Diploma -
Mariana High School
Marana, AZ05-1991
Skills
- Inventory management
- Supply chain coordination
- Produce quality control
- Food safety compliance
- Health department standards
- Inventory replenishment
- Stock rotation
- Visual merchandising
- Department leadership
- Department supervision
- Team leadership
- Customer service
- Effective communication
- Time management
Certification
Food Safety Certification
Timeline
Co Manager
Reasor's
07.2023 - 03.2025
Store Manager
Starbucks
07.2018 - 01.2021
Produce Manager\Assistant Store Manager
Walmart
10.2011 - 07.2018
Produce Manager/Loss Prevention Manager
Costco
01.2004 - 01.2011
High School Diploma -
Mariana High School