Shannon Lynn
Jacksonville
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
26
26
years of professional experience
Work History
Co Manager
Ollies Bargain Outlet
Jacksonville
08.2024 - Current
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on customer service standards and sales techniques.
- Oversaw inventory management processes to ensure stock availability.
- Monitored cash register functions and handled transactions accurately.
- Enforced company policies and procedures among staff members consistently.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
Manager /Cook Supervisor
Fat Mamaz LLC
Jacksonville
11.2022 - 06.2024
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised kitchen staff to ensure efficient food preparation processes.
- Trained new cooks on safety protocols and kitchen procedures.
- Monitored inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations during food handling.
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
Cake Decorator
Walmart
Jacksonville
01.2018 - 05.2023
- Decorated cakes using various techniques and tools for customer orders.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assembled, prepared, decorated, and frosted cakes for purchase.
- Monitored quality of finished cakes to meet store standards.
- Followed recipes to create custom fillings and frostings for cakes.
- Assisted customers in selecting cake designs and flavors.
- Collaborated with team members to ensure timely cake production.
- Maintained cleanliness and organization of cake decorating station.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Assembled multiple tiers of cakes with precision and stability.
- Set ovens to appropriate temperatures to pre-heat.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Cut and shaped dough for rolls, bread and various pastries.
- Checked dough for proper consistency, adding more flour if needed.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Receiving Manager
Rowes IGA
Jacksonville
04.2012 - 12.2017
- Managed inventory levels and ensured timely product receipt at Rowes IGA.
- Coordinated with suppliers to schedule deliveries and optimize receiving processes.
- Oversaw product inspection for quality and compliance upon arrival at the store.
- Developed workflows for efficient unloading and storage of incoming shipments.
- Ensured accuracy in record-keeping for all received merchandise at Rowes IGA.
- Managed and organized the receiving of all incoming shipments.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Communicated with suppliers regarding product availability, costs, quality issues .
Cashier, cash office, money center,
Walmart
Jacksonville
02.2000 - 07.2012
- Handled cash, credit, and digital payments accurately and securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently at checkout stations.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and organized checkout areas for customer convenience.
- Assisted customers with product inquiries and store navigation.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Education
Penn Foster Career School
Scranton, PASkills
- Customer relationship management (CRM)
- Inventory management
- Sales reporting
- Budget oversight
- Operational planning
- Compliance management
- Staff management
- Team leadership
- Staff training
- Time management
- Problem solving
- Customer service
Timeline
Co Manager
Ollies Bargain Outlet
08.2024 - Current
Manager /Cook Supervisor
Fat Mamaz LLC
11.2022 - 06.2024
Cake Decorator
Walmart
01.2018 - 05.2023
Receiving Manager
Rowes IGA
04.2012 - 12.2017
Cashier, cash office, money center,
Walmart
02.2000 - 07.2012
Penn Foster Career School