Dynamic and results-driven professional with extensive experience in operations management at Wendy's Restaurant. Proven track record in staff development and customer service excellence, enhancing satisfaction ratings. Skilled in inventory management and shift scheduling, fostering a collaborative team environment while ensuring compliance with health and safety standards.
Staff management
Contract negotiation
Staff development
Leasing and sales
Business development
Customer service
Cross-functional teamwork
Performance management
Operations management
Project management
Sales management
Performance evaluations
Customer relationship management (CRM)
Shift scheduling
Safety procedures
Employee onboarding
Policy and procedure development
Teamwork and collaboration
Employee coaching and mentoring
Training and development
Human resources management
Hiring and training