Summary
Overview
Work History
Education
Skills
Timeline
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Angie Morales

Topeka,KS

Summary

Dynamic Co-Manager at Sonic Drive-In with a proven track record in staff development and inventory management. Enhanced sales revenue through effective training and mentoring, while resolving complex customer issues to ensure satisfaction. Skilled in conflict resolution and team leadership, fostering a high-performing environment that prioritizes operational efficiency.

Overview

1
1
year of professional experience

Work History

Co Manager

Sonic Drive in
06.2024 - Current
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.

Education

Diploma -

Herington High
Herington, KS
05.2021

Skills

  • Staff management
  • Contract negotiation
  • Staff development
  • Business development
  • Team leadership
  • Customer service
  • Staff training and development
  • Decision-making
  • Time management
  • Budget control
  • Conflict resolution
  • Work prioritization
  • Complex Problem-solving
  • Inventory management
  • Key performance indicators
  • Employee coaching and mentoring
  • Onboarding and orientation
  • Staff training
  • Training and development
  • Employee development
  • Managing operations and efficiency

Timeline

Co Manager

Sonic Drive in
06.2024 - Current

Diploma -

Herington High

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